Director of Revenue Cycle Management - Hybrid at AC3, Inc – South Bend, Indiana

Who We Are

AC3 was founded by oncologists who built solutions to optimize their own practices. Today, we partner with specialty healthcare practices to help them thrive through people, purposeful technology, and collaboration.

Our mission is simple and meaningful: to help specialty practices thrive. The work we do empowers healthcare practitioners and their teams to deliver the highest quality of care in a sustainable, data-driven way.

We’re looking for passionate, action-oriented leaders who thrive in a fast-paced environment and are motivated by making a real impact. Learn more at www.ac3health.com.

Position Summary

The Director of Revenue Cycle Management is responsible for leading and optimizing end-to-end revenue cycle operations for AC3’s healthcare clients. This role provides strategic and operational leadership across authorization, coding, billing, collections, and denial management functions while ensuring payer compliance, financial performance, and client satisfaction.

As a senior leader within the organization, the Director partners closely with executive leadership, clients, and internal stakeholders to refine processes, improve outcomes, and develop high-performing teams. This role balances operational expertise with strong people leadership in a client-facing RCM services environment.

Essential Functions & Responsibilities

Revenue Cycle Leadership & Operations

Direct and oversee day-to-day revenue cycle operations from authorization through final account resolution.Ensure operational excellence across coding, billing, payment posting, accounts receivable, denial management, and patient financial processes.Monitor and improve key revenue cycle performance indicators, including AR days, denial rates, clean claim rates, and cash collections.Lead ongoing analysis to identify trends, risks, and opportunities for performance improvement.

Process Improvement & Compliance

Review, design, and implement policies, procedures, workflows, and performance standards to ensure efficient, compliant revenue cycle operations.Lead revenue cycle process improvement initiatives, developing actionable plans to address inefficiencies or performance gaps.Coordinate and oversee third-party audits and denial management efforts, using findings to drive sustainable process improvements.Ensure all revenue cycle processes protect patient protected health information and comply with HIPAA, CMS, and payer requirements.

Client Partnership & Stakeholder Collaboration

Serve as a senior operational leader for clients, building strong relationships and supporting client satisfaction and retention.Act as a subject matter expert for internal teams and clients on documentation standards, coding and billing regulations, and payer requirements.Foster strong collaboration across internal departments to ensure alignment and seamless service delivery.

Financial Strategy & Analytics

Support pricing strategies, managed care contract analysis, and revenue forecasting efforts.Partner with Finance and leadership to support budgeting, revenue modeling, and deduction analysis.Provide input into short- and long-term strategic plans, operational goals, and departmental budgets.Lead or participate in recurring revenue cycle performance and governance meetings.

People Leadership & Development

Lead, develop, and support managers, supervisors, and frontline team members across revenue cycle functions.Oversee hiring, onboarding, training, performance evaluation, and ongoing education for the department.Partner with Human Resources to implement engagement, retention, and professional development strategies.Foster a culture of accountability, collaboration, continuous improvement, and service excellence.Demonstrate strong leadership skills in communication, change management, conflict resolution, and team motivation.

Position Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (required).8–10 years of progressive experience in healthcare revenue cycle management, including significant leadership responsibility.Minimum of 5 years of direct people management experience.Strong knowledge of revenue cycle workflows, payer regulations, and compliance standards.Experience working in an RCM services or multi-client healthcare environment strongly preferred.Proven ability to lead teams through change, solve complex operational challenges, and drive performance improvement.Strong analytical, organizational, and problem-solving skills.Excellent verbal and written communication skills.

Work Location

This is a full-time hybrid/remote position with required onsite training and a combination of remote and onsite work. The ideal candidate will reside within a 30-mile radius of AC3’s office in South Bend, IN.

The work environment is a standard office setting and primarily sedentary, with occasional standing or walking.

Why Work at AC3

At AC3, our people are our greatest strength. Team members benefit from a supportive, mission-driven culture with opportunities for growth and development. We offer comprehensive medical, dental, and vision benefits; employer-paid life and disability coverage; generous paid time off; wellness programs; financial counseling; employee assistance services; and a company-matched 401(k).

Come join our Winning Team.