Embassy Suites West Palm Beach - Front Desk Agent in West Palm Beach, Florida at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Located less than 5 minutes drive from Palm Beach International Airport, this hotel offers airport shuttle services. Features include and an outdoor swimming pool and free Wi-Fi. A flat-screen cable TV and a seating area are found in the rooms at the Embassy Suites by Hilton West Palm Beach Central. Rooms are also equipped with a microwave and a small refrigerator. A fitness center is available to the guests of Embassy Suites by Hilton West Palm Beach Central. A business center and a hot tub are also on site. A cooked-to-order breakfast is available daily. The on-site restaurant, Atrium, serves American cuisine for lunch and dinner. West Palm Beach city center is less than 10 minutes drive from the hotel. The Coral Sky Amphitheater, an open-air venue, is 8 miles away.
Application deadline for Colorado positions: