Medical equipment Engineer II at RAY AMERICA INC. – Fort Lee, New Jersey

Position Summary

The Medical Field Equipment Technician provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts.

Key Responsibilities

Serve as the first point of contact for client equipment-related inquiries and service requestsInstall, configure, inspect, and test medical and dental field equipment at client sitesDiagnose and resolve technical issues via phone, email, and field visitsMaintain accurate documentation of service cases, including resolutions and follow-up actionsEscalate unresolved or critical issues to internal teams with clear documentationProvide basic training to clients on equipment operation and maintenanceMonitor and track service metrics such as resolution time, customer satisfaction, and call qualityTravel weekly to client job sites (average duration: 2–7 days per assignment)Handle and transport equipment (up to 50 lbs), ensuring safe handling and setupOperate tools and testing devices to verify functionality of repaired unitsSupport internal training initiatives and participate in service process improvementsPerform other duties as assigned by managementRequired Qualifications

High School Diploma or GED required; Associate degree in electronics, biomedical equipment, or related field preferredValid driver’s license and ability to travel regularlyStrong mechanical aptitude and hands-on repair experienceFamiliarity with patient care environments and clinical equipment usageExcellent communication and interpersonal skillsProficiency in Microsoft Office (Word, Excel, Outlook)Ability to work independently, manage multiple tasks, and adapt to changing prioritiesMust be able to kneel, bend, and stand for extended periods and operate in tight spacesAbility to lift up to 50 pounds and push/pull service carts