Membership Coordinator in Philadelphia, Pennsylvania at Norris Square Civic Association

Primary Responsibilities/ Tasks:

• Greet, monitor, and track all visitors and students, ensuring the safety, security, and professional appearance of the front desk.
• Conduct ongoing, proactive outreach to recruit new youth participants and families, including engagement with schools, community organizations, and local events to promote programs and increase membership.
• Guide prospective participants through site tours, program overviews, eligibility requirements, and benefits to support enrollment and familiarity with programs and services.
• Share information about upcoming events and activities to students, parents, and the public. Maintain updated bulletin boards with relevant notices and guidelines.
• Maintain accurate data entry and monthly reports required for program support and grant compliance, ensuring all information is up-to-date across multiple platforms, primarily Salesforce.
• Ensure all operational, informational, and data-related deadlines are met.
• Plan and implement structured orientation programs for newly enrolled students.
• Develop, coordinate, and implement youth programs and activities at the Teen Center, including maintaining daily attendance records, managing supplies, and keeping detailed inventory lists of all materials and equipment.
• Foster ongoing engagement by encouraging youth participation and maintaining positive relationships with participants and families.
• Respond to and follow up on incidents, providing appropriate support in crisis situations involving youth.
• Collaborate with staff to deliver educational, social, athletic, and recreational programming aligned with participant goals.
• Maintain ongoing communication with staff regarding participant progress and needs.
• Assist with program transportation needs and participate in professional development training.
• Present yourself as a positive role model for youth.
• Perform additional duties as assigned by supervisors.

Organizational Competencies:

Leadership: • Takes initiative and is empowered to lead within the position.

• Influences others in a positive way.

Customer Service: • Complies with the service expectations of internal and external stakeholders (results-oriented).

• Practices assertive communication (verbal, non-verbal, and written).

Productivity: • Oriented to high efficiency and quality standards.

• Committed to meeting deadlines with diligence.

• Demonstrates accountability.

Innovation: • Incorporates technology to day-to-day processes to drive results with efficiency.

• Promotes creative solutions to problems.

• Propose new ideas to improve the processes.

Teamwork: • Demonstrates the ability to adjust to situations of change in a positive manner.

• Promotes interaction with others based on respect, courtesy, transparent communication, and optimism.

• Values the opinions of others and listens to different perspectives.

Professionalism: • Exhibits professionalism at all times, including maintaining punctuality, adhering to dress code standards, and upholding ethical conduct.

• Contributes to a positive and professional work environment.

· High School diploma or GED required; a Bachelor’s degree in a related field is preferred.

· Must have at least one year of experience in managing and tracking data, with demonstrated proficiency in Salesforce.

· Proficient in PC applications, including Microsoft Outlook, Word, and Excel.

· Excellent communication and phone skills are essential.

· Must be timely and accurate with assigned projects, demonstrating strong organizational skills.

· Ability to perform duties without direct supervision and manage repetitive tasks according to set procedures.

· Must maintain strict confidentiality of all information.

· Will be required to undergo and successfully pass a background check.

· Comfortable working with children and adults in a fast-paced, professional environment.

· Must have a valid driver’s license and be able to drive a van if needed.

· Bilingual proficiency in English and Spanish or another language commonly spoken in the community is preferred, but not require.

Physical Demands:

? Ability to lift up to 25 pounds

? Ability to climb steps