Dispatch / Customer Service Advisor in Mountlake Terrace, Washington at Fischer Services

Dispatch / Customer Service Advisor
Fischer Services – Operations Role with Real Impact

Fischer Services is hiring a high-performing Dispatch / Customer Service Advisor to support and drive daily operations across our service divisions. This is a key role within the organization—responsible for coordinating communication between customers, field teams, and leadership to ensure a seamless and professional service experience.

This position goes beyond traditional customer service. It requires strong judgment, organization, and the ability to manage multiple moving parts in a fast-paced, high-accountability environment.

If you take pride in your work, communicate with confidence, and know how to keep operations running efficiently under pressure, this is an opportunity to step into a role that truly matters.

What You’ll Gain

• Competitive pay aligned with experience and performance
• 401(k) with company match
• Employer-Paid Medical, Dental, and Vision coverage
• Paid Time Off and Paid Holidays
• Professional development and internal growth opportunities
• Employee referral program
• A stable, well-established company with strong leadership and clear direction

What You’ll Do

• Act as the central communication hub between customers, technicians, and leadership
• Manage inbound customer calls with professionalism, urgency, and accuracy
• Dispatch and schedule field teams to maximize efficiency and productivity
• Monitor technician routes, job progress, and scheduling gaps in real time
• Ensure a high standard of customer experience from initial contact through job completion
• Identify inefficiencies and support improvements in scheduling and workflow
• Maintain accurate records, job updates, and internal communication
• Contribute to a structured, accountable, and team-focused office environment

What We’re Looking For

• Minimum 2 years of customer service, dispatch, or coordination experience preferred
• Strong communication skills with a professional and confident phone presence
• Ability to multitask and prioritize effectively in a fast-paced setting
• High attention to detail and strong organizational skills
• Sound decision-making and problem-solving ability
• A service mindset with a focus on quality and follow-through
• Experience in a service-based or field operations environment is a plus

Why Fischer Services
Fischer Services is built on accountability, quality, and taking care of both our customers and our people. This role is essential to maintaining that standard. We are looking for someone who wants to contribute, grow, and be part of a team that operates with purpose.