Claims Senior Instructional Designer at AAA Life Insurance Company – Livonia, Michigan

Claims Senior Instructional Designer

US-MI-Livonia

Job ID: 2025-2028
Type: Regular Full-Time
# of Openings: 1
Category: Claims
Livonia

Overview

The Senior Instructional Designer, analyzes, designs, develops, implements and evaluates programs and processes intended to improve agent’s performance in sales and service for life and annuity products. Develops and maintains course content for all training materials. As needed, conducts instructor-led training.

Responsibilities

Responsible for analysis, design, planning, development, implementation and evaluation of learning and performance improvement solutions.Plans and monitors instructional design projects, including timelines, resource requirements and project risk.Consults with other business units and field organizations/agencies in developing educational strategies to improve sales agent performance.Effectively work with subject matter experts (SME) using a variety of methods to establish learning objectives and course content to support training requirements.Establish a formal process using design documents and storyboards to facilitate creating course content using the ADDIE instructional design model.Writes course content for all training delivery methods with heavy emphasis on web-based training.Develops performance support tools (instructional aids and self-instructional materials).Creates and delivers training for sales agents with special emphasis on life insurance products, regulations, sales processes and marketing concepts.Assists in the administration of the Learning Management System including uploading and publishing content and user data; troubleshoots issues with the LMS and acts as liaison with technical support.Responsible for vendor relationships, including Learnshare (LMS), Trivantis (course-development software) and voice-over artists.Works with Compliance and SME’s to ensure accuracy of final training material.Establishes appropriate networks to keep informed of updates needed for existing training material.

Qualifications

Bachelor’s degree in Instructional Design or related fieldMinimum of 5 years of experience designing and developing training materialExperience in Financial Services required, Life Insurance experience a plusExperience working with Learning Management Systems (LMS)Experience developing courses using programs such as Lectora, Articulate Storyline, Flash, a plusSome travel may be required

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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