Technical Solutions Consultant - REMOTE at Jobgether – Ireland, Indiana

Technical Solutions Consultant - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Solutions Consultant. In this role, you will have a significant impact on our customers' success by ensuring they achieve their technical goals. You will engage in a consultative manner, helping customers navigate through technical challenges and guiding them in optimizing their open-source web applications. Your expertise will enable businesses to grow, innovate, and fully leverage our partner's platform, ultimately reaching millions of users globally.Accountabilities

• Act as the primary technical point of contact for assigned accounts, building strong relationships with key stakeholders.
• Manage the technical aspects of the customer relationship, ensuring customer satisfaction and retention.
• Proactively identify and mitigate technical risks and issues, collaborating with support and engineering teams.
• Provide technical guidance and support to customers, helping them optimize their use of the platform.
• Conduct regular technical account reviews, analyzing performance metrics and providing recommendations for improvement.
• Develop and maintain technical success plans, outlining key objectives and strategies for achieving customer goals.
• Collaborate with Customer Success Managers and other internal teams to ensure a seamless customer experience.
• Assist with onboarding new customers, providing technical training and guidance.
• Identify and communicate opportunities for account growth and upsell.

Requirements

• 5+ years of experience in a Technical Account Manager, Solutions Architect, or equivalent role.
• Strong technical background in open-source web development, hosting, and related technologies.
• Excellent communication and interpersonal skills to build rapport and trust with customers.
• Ability to analyze technical data and identify trends, risks, and opportunities.
• Strong problem-solving skills to troubleshoot technical issues effectively.
• Understanding of the relationship between technical success and customer outcomes.
• Ability to manage multiple accounts and priorities effectively.

Benefits

• Industry competitive compensation and equity plan.
• Robust vacation package with 28 days of holiday.
• Private medical and dental coverage.
• Life and critical illness insurance.
• Attractive workplace pension scheme.
• Access to employee resource platform.
• Top-of-line equipment.
• Monthly allowance for wellness, reading, and access to LinkedIn Learning.
• Events and activities that inspire, educate, and cultivate team spirit.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.