Director, Auto Damage Claims at Tower Hill Insurance Group – Gainesville, Florida

Tower Hill Insurance Group has an exciting opportunity for a talented Auto Damage Claims Director who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Auto Damage Claims Director is responsible for overseeing and continuously improving Auto Damage Claims operations. This position leads operational strategy across repairable damage, total loss, appraisal processes, and vendor management, with strong focus on efficiency, quality, customer experience, and cost control. This role also oversees regulatory compliance, quality assurance, and dispute resolution while developing a high-performing, accountable team culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the design and execution of operational strategies for auto physical damage claims.
• Drive improvement in cycle time, accuracy, severity control, and customer satisfaction.
• Establish performance metrics, dashboards, and accountability frameworks across teams.
• Develop and maintain relationships and performance outcomes for repair networks, appraisal vendors, total loss providers, and salvage partners.
• Develop and enforce vendor standards, SLAs, and quality controls.
• Ensure consistent, defensible estimates and total loss valuations.
• Ensure compliance with state regulations, appraisal requirements, and internal controls.
• Oversee audit, QA, and escalation processes to identify trends and drive corrective actions.
• Partner with Legal and Compliance teams on dispute resolution and regulatory matters.
• Lead and develop managers and supervisors responsible for auto damage operations.
• Build a culture focused on continuous improvement, accountability, and customer trust.
• Support talent development, workforce planning and succession strategies.
• Partner with claims systems, analytics, and digital teams to optimize tools and workflows.
• Lead adoption of new estimating technologies and automation where appropriate.
• Balance efficiency gains with accuracy and customer experience.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include twelve (12) years of relevant experience.

EXPERIENCE

Minimum of ten (10+) plus years of relevant experience in auto physical damage claims operations required, including vendor management, appraisal processes, and total loss handling.

Proven ability to lead large, operational teams and complex workflows while driving efficiency improvements, optimizing loss outcomes, and ensuring regulatory compliance required.

Exposure to multi-state operations and regulatory environments preferred.

CERTIFICATIONS

N/A

LICENSES

Florida All-Lines Adjuster required.

Valid Driver’s License required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.