Eligibility Specialist at West Hawaii Community Health Center Inc – Kailua Kona, Hawaii

Hawaiʻi Island Community Health Center is looking for a detail‑oriented, patient‑focused Eligibility Specialist to help patients understand their insurance coverage, financial assistance options, and Sliding Fee Scale (SFS) program.

Department: Finance Office • Status: Full-Time, Non-Exempt

Compensation: Starts at $18.50 per hour and is adjusted based on your experience and skill set.

• Screen patients for insurance and assistance programs
• Collect required documents and complete applications
• Enter and update insurance/demographic data accurately
• Review and track Sliding Fee Scale (SFS) applications
• Follow up with patients and agencies to ensure timely processing
• Support outreach activities and maintain weekly documentation
• Assist with general office duties as needed

• High School diploma or GED
• 6–12 months of related experience (or equivalent training)
• Basic office and computer skills
• Strong communication and customer service abilities
• Ability to handle multiple tasks, follow instructions, and work with diverse populations
• Commitment to confidentiality and professionalism

• Office setting with occasional clinical exposure
• Full-time schedule: overtime may be required
• Requires attention to detail, problem‑solving, and good stress management

A collaborative, mission-driven environment where your work truly matters.
Opportunities for ongoing training and professional growth.
A chance to make a positive impact in the lives of patients and the community.

At HICHC, we care for our team as much as our community. 🌺 Enjoy these benefits:

• 🌟 Health Coverage: Medical, Dental, Vision, and Prescription Insurance
• 💰 Financial Security: 403(b) Retirement Savings Plan
• 🌴 Work-Life Balance: Generous Paid Time Off and Holidays
• 🛡️ Peace of Mind: Life, Disability, and Workers’ Compensation Insurance
• 💳 Flexibility: Flex-Spending Accounts
• 🤝 Support: Employee Assistance Program (EAP)
• 🐾 Extras: Hawaii Life Flight, AFLAC, and Pet Insurance

Please note: All candidates must pass a drug screening as part of the hiring process.