Office Receptionist in Monroe, Michigan at Monroe Dodge Chrysler Inc

Position Summary

The Receptionist serves as the first point of contact for customers and visitors, providing a professional and welcoming experience. This role is responsible for managing incoming calls, greeting guests, and supporting administrative functions to ensure smooth daily operations within the dealership.

Customer Service & Front Desk

• Greet and welcome all customers, vendors, and visitors in a friendly and professional manner
• Direct guests to appropriate departments (Sales, Service, Parts, Finance)
• Maintain a clean, organized, and presentable reception area

Phone & Communication Management

• Answer, screen, and route incoming phone calls promptly and professionally
• Take accurate messages and ensure timely delivery to staff
• Assist with basic customer inquiries or direct calls appropriately

Administrative Support

• Perform data entry and maintain customer records as needed
• Assist with filing, scanning, and document organization
• Support dealership staff with clerical tasks and special projects
• Handle incoming and outgoing mail, packages, and deliveries

Cash Handling

• Process payments and issue receipts accurately
• Balance cash drawer and assist with end-of-day reporting

• High school diploma or equivalent required
• Previous receptionist, customer service, or administrative experience preferred (automotive experience is a plus)
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, CRM systems, or dealership software)

• Fast-paced automotive dealership setting
• Frequent interaction with customers, staff, and vendors
• May require evening or weekend shifts based on dealership hours

• Customer-focused mindset
• Strong organizational skills
• Attention to detail
• Reliability and punctuality
• Ability to remain calm under pressure

• Ability to sit or stand for extended periods
• Occasional lifting of light office materials (up to 15 lbs)