Operations Administrator in RALEIGH, North Carolina at NeighborHealth Center

Position Summary

The Operations Administrator plays a key role in ensuring the smooth day-to-day functioning of clinic operations, with responsibilities spanning across electronic medical record (EMR) system support (Epic), coordination with external IT providers, and facilities management. This position serves as a central point of contact between internal stakeholders and third-party vendors to ensure efficient and compliant healthcare delivery in a Federally Qualified Health Center (FQHC) setting.

Principal Duties and Responsibilities*

Health Information Technology (Epic/EMR):

• Serve as the internal administrator for Epic EMR user access, configurations, and workflow optimization.
• Coordinate with the EMR support vendor or health IT collaborative for upgrades, troubleshooting, and end-user support.
• Train new staff on EMR use and assist with ongoing optimization projects.
• Participate in quality improvement initiatives requiring EMR reporting and data collection.

On-site IT support:

• Act as the primary point of contact for the Managed Service Provider (MSP) handling IT services.
• Coordinate help desk requests, onsite tech support, and hardware procurement.
• Oversee implementation of IT-related projects (e.g., new phone systems, server upgrades, cybersecurity protocols).
• Assist with onboarding and orientation for new employees

Facilities Management:

• Liaise with property managers for maintenance issues, repairs, lease compliance, and utilities.
• Track and coordinate building service vendors (cleaning, HVAC, pest control, etc.).
• Support space planning, renovations, and safety inspections.
• Monitor inventory of facility-related supplies and equipment.
• Support facilities-related volunteer projects.

General Operations Support:

• Support policy development and documentation related to operational workflows.
• Assist in ensuring operational compliance with HRSA, OSHA, and HIPAA standards.
• Collaborate with clinical and administrative staff to address workflow inefficiencies or site needs.

Required Skills or Abilities*

1. Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
2. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
3. Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
4. Ability to manage multiple priorities in a fast-paced, mission-driven environment.
5. Problem-solving and critical thinking
6. Communication and vendor negotiation
7. Technical aptitude and adaptability
8. Organization and attention to detail

Required Knowledge, Experience, or Licensure/Registration

1. Bachelor’s degree in healthcare administration, IT, business, or related field (or equivalent experience).
2. 3+ years of experience in healthcare operations, EMR management, or IT coordination.
3. Strong working knowledge of Epic (or another major EMR platform).
4. Ability to work onsite Mondays through Fridays during the hours of 8am and 5pm.
5. Ability to read, write, speak, and comprehend English fluently.
6. Up-to-date immunizations

Preferred Knowledge, Experience, or Licensure/Registration

1. Experience in a Federally Qualified Health Center or safety-net healthcare setting.
2. Project management experience.
3. Familiarity with HRSA compliance, OSHA, and HIPAA regulations.
4. Bilingual in English/Spanish or another language commonly spoken by the patient population.

Physical requirements of the Job*

Sitting or standing (often for prolonged periods)

Ability to bend, stoop, reach, or climb a step ladder

Carrying or lifting objects up to 20 pounds

This is a full-time, exempt position.

*To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the essential duties of the job.

NeighborHealth Center is an Equal Opportunity Employer. NHC is dedicated to building a culturally diverse staff committed to serving a diverse patient population. We encourage applications from women, minority groups, veterans, and people with disabilities.