Office Coordinator in Des Plaines, Illinois at Maryville Academy

The Office Coordinator is the first point of contact for patients and is responsible for front desk operations, patient scheduling, insurance verification, and maintaining organized records. This person plays a crucial role in ensuring smooth office functionality and positive patient interactions.

Essential Responsibilities

1. Front Desk Duties:

   • Print and organize daily schedules.

   • Greet and check in patients.

   • Collect co-pays and confirm appointments.

2. Scheduling & Insurance:

   • Schedule and follow up on appointments.

   • Verify insurance eligibility and pre-authorizations (Medicaid, Medicare, private insurance).

   • Maintain active/inactive patient files.

3. Office Operations:

   • Order office supplies.

   • Coordinate with building management.

   • Maintain facility security and handle petty cash.

4. Technology & Reporting:

   • Use Electronic Health Record (EHR) systems proficiently.

   • Generate reports and manage databases.

5. Patient Relations:

   • Monitor satisfaction, handle reschedules, reminders, and general communication.

   • Help with ongoing performance and quality improvements.

• Education: High school diploma or equivalent.

• Experience:

  • 3+ years in database use and management.

  • Medical office experience preferred.

• Familiarity with Medicare, Medicaid, MCOs.

• Strong problem-solving and follow-through.

• Bilingual/multilingual ability is a plus.

• Organizational skills and self-motivation are essential.

• Frequent sitting, standing, walking, bending.

• Able to lift items over 20 lbs.

• Must have adequate hearing, vision, and comprehension.

• Office-based with occasional interaction with difficult or impaired individuals.

• Must be prepared for occasional stressful or high-pressure situations.

We’re seeking a highly organized and approachable Office Coordinator with experience in healthcare administration, patient relations, and insurance processes. The ideal candidate will be detail-oriented, tech-savvy with EHR systems, and confident in managing office operations and patient flow in a fast-paced environment.