Housing Customer Support Specialist at Chicanos Por La Causa – Las Vegas, Nevada

CPLC is a Housing and Urban Development (HUD) approved counseling agency with more than thirty years of experience. CPLC provides housing counseling services designed to help individuals and families acquire relevant information needed to make sound decisions, identify affordable housing options, and maintain stability.

OBJECTIVE AND POSITION SUMMARY

Part of the housing program, this position will guide individuals to take successful steps towards a positive experience from initial intake to case resolution. The Intake Specialist administers and facilitates the processing of all applicants for the Housing Counseling Program and assists the housing team with the success efforts for every client. To achieve success in this position, the Intake Specialist communicates effectively with the public and performs tasks timely and accurately.

The Intake Specialist provides admin support to the office front desk when directed by NV housing program leadership.

SPECIALIZATIONS

• Ability to communicate verbally and in writing with the customers and the public in face-to-face, one-on-one and group settings, by telephone and e-mail or regular correspondence
• Strong oral and written communication skills
• Excellent organizational skills with competence in attention to detail
• Excellent customer service skills to include proper telephone etiquette
• Ability to thrive in a team-oriented environment
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs to include MS Word, Excel, and MS Office
• Bilingual English and Spanish (50% of applicants are ESL-Spanish speaking only)

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• High School Diploma/GED
• 1 year of experience in social services, customer service and/or a position with case management duties
• Combination of related work experience and education will also be considered
• Basic knowledge of home buying process and mortgage related documentation
• Knowledgeable of client personal & financial documentation
• Type 40 wpm
• Ability to manage team calendars and appointments
• Bilingual English and Spanish (50% of applicants are ESL-Spanish speaking only)

Other Requirements

• Experience and commitment to working with multi-ethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Proven ability to follow-up and meet deadlines.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to multi-task, prioritize, and delegate in order to balance the many responsibilities, and address the various issues, that a leader faces during the workday.
• Able to work on Saturdays – Potential work-week schedule of Tuesday thru Saturday

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Fulltime employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

​​​​​​​Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster