Hospital Billing Manager, Patient Accounting at Southwestern Vermont Health Care – Bennington, Vermont

The Hospital Billing Manager is responsible for management of patient accounts receivable staff and related functions for SVMC. This position supervises the daily functions of the patient accounts receivable staff including, but not limited to, posting cash and charges, billing, remittance, etc. Ensures all staff meet all applicable departmental benchmarks.

It also trains, evaluates, and develops all staff to maximize professional and personal growth.

The manager also maintains and up-dates Meditech Charge Master, Claims, Procedures and Statements dictionaries. Ensures all data is accurate and up-to-date.

Stays up to date on emerging changes in patient insurance to maximize organizational revenue opportunities.

Resolves patient billing issues as needed in a courteous and professional manner. Ensures patient satisfaction

Revues all insurance contracts to maximize billing accuracy. Recommends changes in procedures to Director of Revenue Cycle to ensure practices reflect billing requirements. Trains staff accordingly.

Resolves staff interpersonal conflicts in accordance with departmental and organizational policies and procedures.

Manages technical denials process including, but not limited to, contacting third party carriers, writing appeals, etc.

Serves as an ambassador for departmental initiatives, including but not limited to, assessing and implementing staff training, carrying out implementation and post implementation record keeping, serving as an example of desired behavior, etc.

Serves as liaison between Accounts Receivable department and practice management facilities to ensure that all necessary staff receives training and resources necessary to comply with SVMC procedures.

Produces monthly AR report and ensures all data is accurate and up-to-date.

Produces provider-based practices revenue report and other various special reports as requested

Minimum Education:

Associates degree in business administration, finance or health administration, or equivalent experience

Work Experience:

Ten years of experience in a healthcare accounts receivable environment with at least five years in a management position.

Additional education can replace work experience in one-to-one year basis

Prior experience using electronic billing software required.