Full-time Bank Teller - bilingual in Philadelphia, Pennsylvania at Asian Bank

Teller is responsible for performing routine and intermediate branch and customer service duties: accept retail and commercial checking and savings deposits; process loan payments; cash checks and savings withdrawals; assist with night depository and vault duties; promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Teller also assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES

1. Receive retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issue receipts.

2. Cash checks, savings withdrawals and make cash advances; confirm all necessary documents are properly authorized, are in proper form and are within authorized limits; make decisions when questionable items are presented for cashing.

3. Assist with night depository duties; log bags, process deposits, make change orders, issue receipts and return bags to customers.

4. May assist in opening and closing the vault daily; assist in balancing vault currency and coin.

5. Operate computer terminal to process account activity, determine balances, and resolve problems within given authority.

6. Issue official checks, traveler’s checks and savings bond applications.

7. Cross-sell the Bank’s other products and services, referring customers to appropriate staff as indicated.

8. Perform safe deposit duties by controlling access and assisting customers.

9. Receive and process stop payment and hold orders.

10. Accept loan and installment payments.

11. Balance cash drawer daily and verify cash being returned to the vault.

12. Provide effective customer service and assists in resolving problems within given authority.

13. Answer telephones and direct callers to proper Bank personnel.

14. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

15. Process address changes, check orders, traveler’s checks, FICA payments, ATM deposits, credit ratings, certifications, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections.

16. May prepare and research data for levies and garnishments.

17. Types routine letters reports and forms.

18. Maintain files, copies and faxes documents, and orders and distributes supplies.

19. Treat people with respect and show sensitivity for cultural differences; keep commitments; Inspire the trust of others; work with integrity and ethically; uphold organizational values; accept responsibility for own actions. Demonstrate knowledge of and adherence to EEO policy; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

20. Follow policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

21. Performs the position safely, without endangering the health or safety of self or others, and expected to report potentially unsafe conditions. Comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.