Sr. Solutions Architect at BigPanda – California

BigPanda is looking for a Senior Solutions Architect to help drive the growth and adoption of the
BigPanda platform with strategic customers on their AI Ops journey. This is the ideal
opportunity for someone with a strong delivery background in implementations, consulting, and
managing long-term engagements with Enterprise customers. You will execute platform
configuration, lead best practice sessions, and drive a technical roadmap that requires
integrating with monitoring systems. You’ll provide hands-on training, and technical
guidance to help customers adopt new features and get most value out of their IT Ops
platform.
Responsibilities
- Guide strategic customers on a variety of impactful technical projects, including
developing incident workflow architecture diagrams, best practice guides, and
executing production-grade go-lives
- Guide strategic customers as they implement transformational AI Ops projects,
including end-to-end design, build and deployment of thought leadership solutions
- Consult on AI Ops project engagements and implement strategic projects which
leads to a customers' successful understanding and adoption of BigPanda.
- Provide an escalated level of support for customer operational issues.
- Work with Product, R&D, and Customer Support to provide product and
implementation feedback and to guide rapid resolution of engagement-specific
product and support issues.
- Partner with Account Executives and Technical Account Managers on customer
adoption and expansion opportunities
- Contribute to the Professional Services Practice. We’re seeking someone eager to
share their knowledge and learnings with their teammates.
Requirements
- 5+ years experience with industry-leading monitoring tools and/or Incident ITSM and
Response platforms in a customer-facing post-sales, technical architecture or
consulting role.
- Experience with technical project delivery - managing scope and timelines.
- Build skills in technical areas that support the deployment and integration of
BigPanda-based solutions to complete customer projects.
- Comfortable writing code in either Python or Node JS. Familiarity with the AWS
ecosystem is nice to have.
- Experience working with strategic clients, mitigating project risk, and creating
solutions to manage conflict.
- High-energy, self-motivated, and able to “own” projects from end to end.
- Documentation and white-boarding skillsBigPanda is looking for a Senior Solutions Architect to help drive the growth and adoption of theBigPanda platform with strategic customers on their AI Ops journey. This is the idealopportunity for someone with a strong delivery background in implementations, consulting, andmanaging long-term engagements with Enterprise customers. You will execute platformconfiguration, lead best practice sessions, and drive a technical roadmap that requiresintegrating with monitoring systems. You’ll provide hands-on training, and technicalguidance to help customers adopt new features and get most value out of their IT Opsplatform.Responsibilities-Guide strategic customers on a variety of impactful technical projects, includingdeveloping incident workflow architecture diagrams, best practice guides, andexecuting production-grade go-lives-Guide strategic customers as they implement transformational AI Ops projects,including end-to-end design, build and deployment of thought leadership solutions-Consult on AI Ops project engagements and implement strategic projects whichleads to a customers' successful understanding and adoption of BigPanda.-Provide an escalated level of support for customer operational issues.-Work with Product, R&D, and Customer Support to provide product andimplementation feedback and to guide rapid resolution of engagement-specificproduct and support issues.-Partner with Account Executives and Technical Account Managers on customeradoption and expansion opportunities-Contribute to the Professional Services Practice. We’re seeking someone eager toshare their knowledge and learnings with their teammates.Requirements-5+ years experience with industry-leading monitoring tools and/or Incident ITSM andResponse platforms in a customer-facing post-sales, technical architecture orconsulting role.-Experience with technical project delivery - managing scope and timelines.-Build skills in technical areas that support the deployment and integration ofBigPanda-based solutions to complete customer projects.-Comfortable writing code in either Python or Node JS. Familiarity with the AWSBigPanda is looking for a Senior Solutions Architect to help drive the growth and adoption of theBigPanda platform with strategic customers on their AI Ops journey. This is the idealopportunity for someone with a strong delivery background in implementations, consulting, andmanaging long-term engagements with Enterprise customers. You will execute platformconfiguration, lead best practice sessions, and drive a technical roadmap that requiresintegrating with monitoring systems. You’ll provide hands-on training, and technicalguidance to help customers adopt new features and get most value out of their IT Opsplatform.Responsibilities-Guide strategic customers on a variety of impactful technical projects, includingdeveloping incident workflow architecture diagrams, best practice guides, andexecuting production-grade go-lives-Guide strategic customers as they implement transformational AI Ops projects,including end-to-end design, build and deployment of thought leadership solutions-Consult on AI Ops project engagements and implement strategic projects whichleads to a customers' successful understanding and adoption of BigPanda.-Provide an escalated level of support for customer operational issues.-Work with Product, R&D, and Customer Support to provide product andimplementation feedback and to guide rapid resolution of engagement-specificproduct and support issues.-Partner with Account Executives and Technical Account Managers on customeradoption and expansion opportunities-Contribute to the Professional Services Practice. We’re seeking someone eager toshare their knowledge and learnings with their teammates.Requirements-5+ years experience with industry-leading monitoring tools and/or Incident ITSM andResponse platforms in a customer-facing post-sales, technical architecture orconsulting role.-Experience with technical project delivery - managing scope and timelines.-Build skills in technical areas that support the deployment and integration ofBigPanda-based solutions to complete customer projects.-Comfortable writing code in either Python or Node JS. Familiarity with the AWSecosystem is nice to have.-Experience working with strategic clients, mitigating project risk, and creatingsolutions to manage conflict.-High-energy, self-motivated, and able to “own” projects from end to end.-Documentation and white-boarding skills to design complex architectures acrossmultiple platforms and integrations.-Travel to customers 10 - 20% of the time.ecosystem is nice to have.-Experience working with strategic clients, mitigating project risk, and creatingsolutions to manage conflict.-High-energy, self-motivated, and able to “own” projects from end to end.-Documentation and white-boarding skills to design complex architectures acrossmultiple platforms and integrations.-Travel to customers 10 - 20% of the time. to design complex architectures across
multiple platforms and integrations.
- Travel to customers 10 - 20% of the time