Warehouse Supervisor at Pacific Smoke International Inc – Markham, Ontario

Job Title: Warehouse Supervisor

Location: Onsite in Markham, ON office

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for a Warehouse Supervisor to join our scaling organization.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013.

What’s important to us:

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork.

About the Role:
The Warehouse Supervisor will oversee and lead the Inbound, Replenishment, Fulfillment, or Outbound Teams to ensure the successful execution of daily and weekly operational objectives. This role is crucial in fostering a safe, efficient, and collaborative work environment while driving team performance and productivity. The supervisor will be responsible for maintaining inventory integrity, optimizing staffing and workflow, and ensuring adherence to safety protocols. Additionally, they will coach and develop team members, promote continuous improvement, and support other warehouse functions to enhance operational efficiency. Strong leadership, problem-solving abilities, and a commitment to team development are key to the success of this role.

The Supervisor will:

• Engage and Lead the warehouse team in a 30K sq ft pick pack operation.
• Champion a safe workplace culture by prioritizing safety training and accident readiness, ensuring all equipment is operated safely and efficiently.
• Cultivate a positive work environment where team members feel valued and motivated.
• Record attendance and lead morning start-of-shift (SOS) meetings to align team efforts.
• Conduct daily analysis to optimize staffing levels and workflow efficiency.
• Uphold proper work protocols to maintain consistency and quality standards.
• Ensure team meets or exceeds performance metrics, including volume, productivity, and KPIs.
• Document user errors in the system to address and prevent future occurrences.
• Collaborate with the Manager to safeguard inventory integrity within the warehouse.
• Drive continuous improvement across all aspects of distribution operations.
• Document and report damages in accordance with company filing policies.
• Provide support to other warehouse departments as required.
• Assist in implementing special projects as directed by the Manager.
• Engage in ongoing training, coaching, and development of staff, fostering transparent communication.
• Inspire team members with challenging assignments and coaching to promote individual growth and teamwork.
• Foster effective relationships with peers, team members, and managers to facilitate communication and collaboration across departments.
• Mediate conflict resolution among team members to maintain a harmonious work environment.
• Oversee daily warehouse operations, ensuring efficient processes are in place for space planning, storage, packing, and shipping, while ensuring timely delivery of materials.
• Perform daily reporting tasks, including shipping, reconciliation, KPI tracking, and monitoring incomplete sales orders.

To be successful you should/ have:

• Demonstrated success in leading diverse teams of 10+ associates.
• Over 4 years of supervisory experience, showcasing effective leadership skills.
• Proficient in the English language, with exceptional reading, writing, and oral communication abilities.
• Strong interpersonal skills, enabling clear and effective communication in various situations.
• Proven track record in motivating teams, managing conflicts, providing constructive feedback, and nurturing leadership development.
• Possess excellent reasoning, analytical, and problem-solving skills.
• Ability to interpret and effectively communicate policies and procedures to others.
• Advanced technical proficiency, including expertise in Microsoft Word, Excel, and experience with Warehouse Management Systems (WMS).
• Flexibility to support multiple shifts as needed.

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.