Southeast Asia (SEA), Services & Solutions Manager in Singapore at MSA, The Safety Company

MSA, The Safety Company
Southeast Asia (SEA), Services & Solutions Manager

SG--Singapore

Requisition ID: 2025-9427
Type: Full-Time
# of Openings: 1
Category: Service - Supervisors, Sales Workers

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Purpose of Position
If you’re an experienced commercial or service leader passionate about driving profitable growth and delivering an exceptional customer experience, we want you on our Services & Solutions team! This strategic role reports directly to the Director, Services & Solutions – EMEA & APAC (International) and is a key member of the International Service Leadership Team, shaping the future of our service business across the region.

Lead and grow the Services & Solutions business in South East Asia (also called ROA, Rest of Asia) region, driving profitable revenue growth in service contracts, spare parts, and repair services. This role combines strategic selling, team leadership, and service operations management to deliver exceptional customer experience and align regional service strategies with International objectives. This role will oversee two MSA Service Centers located in Singapore and Indonesia, while also managing and collaborating with a network of Authorized Service Partners across the region.

• Customer & Market Development (35%)
  Identify and develop service opportunities in alignment with the regional sales teams, build complex service offers, negotiate and sell contracts, and maintain relationships with key customers. Drive customer-centric solutions and ensure consistent service offerings across the region.
• Team Management & Enablement (25%)
  Lead and develop regional service teams, remove operational constraints, coach managers, define team structure, and ensure safety compliance and skills development.
• Service Process Ownership (20%)
  Implement and optimize service policies and procedures, manage warranty claims, approve quotes/orders, define service products, and oversee spare parts inventory and procurement.
• Financial Responsibility (10%)
  Manage regional P&L, monitor invoicing and costs, ensure revenue and margin targets, approve expenses, and develop plans to meet financial goals.
• Authorized Service Partners & Go-To-Market (10%)
  Select and certify ASPs, monitor training and compliance, audit partners, and define cooperation models to expand service reach.

Qualifications

Required

• Engineering or Business degree (Master)
• Very good English– speaking and written
• 10+ years of related Services & Solutions or Commercial experience in a related industry with proven success in transforming a service department from cost center to profit center
• Strong commercial mindset and strategic selling skills.
• Premium Customer-Centric mindset and excellent customers relationship
• Technical background or ability to understand technical topics.
• Knowledge of service contracts, SLAs, and lifecycle costing.
• Excellent leadership and cross-functional collaboration abilities.
• Proven ability to drive change and improve results within a department and region
• Problem-Solving: Ability to handle stressful situations and resolve conflicts effectively
• Understanding of business financials (P&L, Balance Sheet, Income Statements…)
• Proficiency in CRM/ERP systems and MS Office.
• Strong presentation and persuasion skills.
• Excellent communication skills (both written and oral)

Preferred

• Experience with SaaS Business models.
• Experience with Leadership of leaders
• Experience with Fixed Gas & Flame Detection, Instruments or Automation

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.