Branch Manager at AlarMax Distributors – Timonium, Maryland

Job Summary : AlarMax Distributors, a leading provider of security, surveillance, fire alarm, access control, and low-voltage systems, is seeking a dynamic and experienced Branch Manager to oversee daily operations of one of our branches. The Branch Manager will be responsible for driving sales, managing inventory, leading a team, ensuring excellent customer service, and achieving branch profitability and growth targets.

Reports to: Regional VP

Supervisory:

• Will lead and supervise team of Inside Sales, Admin, and Warehouse Associates

Essential Functions:

• Sales & Business Development:
  • Drive branch sales performance through proactive customer engagement and strategic market development.
  • Build and maintain strong relationships with contractors, integrators, installers, and dealers in the security industry.
  • Identify opportunities for upselling and cross-selling security products and services.
• Operations Management:
  • Oversee daily branch operations including order processing, inventory control, shipping/receiving, and showroom maintenance.
  • Ensure compliance with company policies and safety standards.
  • Maintain accurate records of branch activities including sales, customer data, and inventory metrics.
• Team Leadership:
  • Recruit, train, and manage a team of inside sales reps, admin staff, and warehouse personnel.
• Set performance goals, conduct evaluations, and implement staff development initiatives.
• Foster a positive, customer-focused team culture.
• Customer Service:
  • Ensure high standards of customer satisfaction through efficient service, product availability, and technical knowledge.
  • Resolve customer issues promptly and professionally.
• Financial Oversight:
  • Manage branch P&L, budgeting, and forecasting.
  • Monitor expenses and identify cost-saving opportunities.

Qualifications/Skills and Experience:

• Proven experience (5+ yrs) in branch management or distribution within security, surveillance, fire alarm, access control, and low-voltage systems environment.
• Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products.
• Excellent leadership, organizational, and customer service skills.
• Ability to manage inventory, logistics, and operational functions effectively.
• Strong business acumen and sales-driven mindset.
• Proficiency with ERP systems and Microsoft Office Suite.
• High school diploma or equivalent required; bachelor’s degree in business or related field preferred.

Why Join Us?

• Competitive base salary and commission opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities in a rapidly expanding company