TASK Case Manager at Children's Hope Alliance – Sylva, North Carolina

Summary

Performs duties associated with the treatment of youth who cause sexual harm and their families. Provides support to licensed clinicians as part of the TASK treatment team.

Principal Duties and Responsibilities

Clinical Skills:

• Work with caregivers, clients, school officials, court counselors, stakeholders and natural family support in the implementation of home and community based behavioral supports including but not limited to: crisis management, intensive case management, skills training, safety planning and other components of the TASK model.
• Primarily facilitate group therapy services under the direction from and co-facilitation with a licensed clinician (TASK Therapist) and maintain model fidelity for the structure and intervention/content of group therapy. Demonstrate knowledge of the TASK Domains and incorporates interventions appropriately.
• Participates in completion of the Comprehensive Evaluation of Sexual Harm (CESH) by collecting collateral data from various sources, scoring assessments and assisting families in completing admission paperwork.
• If applicable, provide clinical coverage for licensed clinicians in various offices and provide additional therapeutic support when needed.
• If applicable, complete CESH evaluations within TASK’s catchment areas on a fill-in or PRN basis.

Administrative Skills:

• Complete intake, authorization, assessment, service delivery, referral and discharge documentation in a professional and timely fashion and by program quality standards.
• Complete any additional required documentation based on funder requirements.
• Perform qualitative peer audits and compliance audits when requested by program management.
• Manage client's information and services in the Electronic Health Record System.
• Complete incident reports for reportable situations and events within the timeframe required.

Leadership Skills:

• Primarily schedule, facilitate and provide documentation for Child and Family Team Meetings.
• Administer appropriate or required assessments to the Child and Family Team.

Outreach Skills:

• Provide monthly reports to court counselors for all clients.
• Ensure families' linkage to needed community services and resources, including but not limited to: primary and basic needs services, pro-social programs, step-down referral sources, referrals to higher levels of care, connecting with school officials/staff and connecting with other, relevant resources on a case-by-case basis.
• Provide NC-TOPPS interviews for DPS-involved youth.

Program Specific Procedures and Professionalism:

• Attend and participate in any mandatory supervision, trainings or staffings.
• Attend court-required meetings and community-based meetings (i.e. JJTC).
• Provide transportation services for clients
• Maintain travel log and receipt keeping for reimbursement and submit to Program Manager by deadlines specified
• Complete all internal and external trainings by the specified deadlines
• Participate in monthly supervision with TASK Therapist
• Maintain professionalism when handling client, parent, stakeholder and/or community concerns
• Provide 24-hour on-call support to clients and families and ensure that all methods of communication (i.e. phone voicemail, email) are reflective of emergency support contact information as required by program standards.
• Other duties as specified by Program Manager.

Client Transportation Requirement:

• Based on the needs of the client and/or their family, employees will be required to provide transportation as part of their job responsibilities. You are expected to utilize your personal vehicle and/or a pool car if you are not assigned a full-time agency vehicle. If transporting clients in a personal vehicle, employees must maintain valid automobile insurance that meets or exceeds the organization’s minimum coverage requirements. Proof of insurance must be submitted to Human Resources and kept on file prior to providing transportation.

Supervision responsibilities:

No supervision responsibilities.

All employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Education and Experience Requirements

• Minimum Bachelor's Degree in a human service field
• One year of experience working with target population
• Preferred Master’s Degree in a human service field
• Preferred fully or provisionally licensed with the following credentials: LPC/A, LMFT/A, LCSW/A and credentialed with various MCOs.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.