Lead Host in ORLANDO, Florida at Mias Italian Kitchen FL

Lead Hosts oversee host operations, train the host team, and manage guest flow to ensure high-quality service. They act as the primary contact for seating, managing reservations, and resolving guest concerns. Key tasks include managing table turnovers, coaching and developing the team during service, and supporting staff.

Key Responsibilities

• Team Leadership: Train, mentor, and coach the host team, and provide ongoing support during service.
• Guest Service & Management: Greet guests, manage reservations (OpenTable), set up waitlists, and resolve guest complaints with professional, prompt, and calm service.
• Floor Management: Optimize table turnover by tracking clean, dirty, and occupied tables, ensuring fair seating, and communicating with servers to manage table distribution.
• Operational Support: Maintain cleanliness at the host stand/waiting area, answer phone calls, manage to-go orders, and ensure compliance with safety/alcohol regulations.

Qualifications

• Experience: 2-3 years of previous experience as a host in a high-volume restaurant.
• Skills: Strong communication skills, expertise in Opentable, excellent customer service abilities, and the ability to work under pressure.

Alexandria Restaurant Partners locations include Adas on the River, Barca Pier & Wine Bar, Caf Tu Tu Tango, Mias Italian Kitchen, Palette 22, Theismanns, The Royal, and Volas Dockside Grill & Hi-Tide Lounge.

• Able to stand, sit, or walk for extended periods.
• Able to grasp, lift, and/or carry up to 50 lbs. as needed.
• Able to withstand changes in temperature, occasional smoke, steam, and heat.
• Able to work in a confined area.
• Must possess hearing, visual, and sensory abilities to observe and detect emergencies; and to distinguish product, taste, texture, temperature, presentation, and preparation.

• Free Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance for all full-time employees
• 401K
• Daily "family meals" before lunch and dinner service, where we feed the entire staff to show our appreciation!
• 50% off employee dining privileges at any of our ARP locations
• Opportunity for personal and professional growth
• Flexible schedules