Account Coordinator - Greenville, South Carolina at Tech24 – Greenville, South Carolina

Account Coordinator

Tech24

Location: Greenville, SC

Compensation Range: $60,000 - $75,000 annually

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company computer and equipment provided Work-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

 

Position Summary

The Account Coordinator is a vital support and oversight role with responsibility for duties related to strategic National Account customers. They serve as the first point of contact for clients who receive service from Tech 24 and their family of partners on a national level. Those in this role are tasked with duties that support relationship management, client strategy, account growth, and internal coordination. Team members in this role will partner with Business Development and Billing teams where needed throughout the life cycle of the customer relationship. Special assignments could also be assigned at a branch/region/national level.

Key Responsibilities

Serve as main point of contact for assigned accounts and support the establishment of a lasting partnershipEngage and coordinate with cross-functional teams to ensure timely delivery of service and resolution of reported concernsProactively manage and resolve client reported escalations or account related requests to mitigate service concernsMaintain and update client files in system of record, schedule routine meetings, and produce reportingAnswer incoming inquiries from assigned customersSupport contract renewals along with the identification of organic growth opportunitiesEstablish and document strategy and support workflows related to specific client needs to reach communicated growth and measurement goalsProfessionally interacts with both internal and external customers and teamsLearns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately  Adheres to all company policies and procedures  Communicate growth opportunities to sales, as needed