Support Team Member Lead at Parkview Health – Fort Wayne, Indiana

Summary

Under the direction of the PPG leader, supports the clerical functions in the ambulatory care setting. Conducts professional patient interviews obtaining demographic, financial and biographical information. Processes registrations in an efficient, accurate and timely manner. Responsible for performing cashier functions for patients. Provides service excellence utilizing Ohana principles and adheres to the PH Standards of Behavior. Provides input into performance appraisals for front desk co-workers. Makes recommendations for hiring and trains new co-workers. Recommends co-worker disciplinary action as needed. Serves as a resource for front desk co- workers. Helps to ensure standard office processes are sustained related to Patient-Centered Care. Closely collaborates with Clinic Manager.

Education

Must be a high school graduate or the equivalent of a GED. Associate's degree preferred.

Licensure/Certification

N/A

Experience

Must have 2 years clerical experience, including work experience using Microsoft Windows. Three years of health care experience, ambulatory care experience preferred.

Other Qualifications

Must have good verbal and written communication skills. Must be able to demonstrate a working knowledge of general computer skills and applications. Must be able to perform basic math calculations. Must be able to demonstrate the ability to multi-task and work independently. Must be able to demonstrate critical thinking skills.

Why Parkview?

We have everything you’re looking for in a career; great compensation and benefits; skill development and career advancement programs and more. At Parkview, we are committed to providing excellent care to each patient within our clinics and medical practices. The success of this mission begins with care team members like you.

• Benefits: Health benefits, paid time off, employee assistance, community vendor discounts, payroll deduction options

• Sign-on bonus: For certified and uncertified Medical Assistants, LPN’s, and RN’s hired in part-time and full-time positions.

• Education: Clinical Orientation, tuition assistance, certification reimbursement

• Growth: Parkview’s Medical Assistant Advancement Pathway (MAAP)

• Culture: World-class teamwork, Personalized health journeys for co-workers and family member