Service BDC Representative in Vallejo, California at Wise Auto Group
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Job Description
About Us
Vallejo Chrysler Dodge Jeep Ram is a growing dealership committed to delivering exceptional customer service and a top-tier automotive experience. We are currently looking for a motivated and customer-focused Service BDC Representative to join our team and help manage inbound and outbound service appointments while providing excellent communication with our customers.
Position Overview
The Service BDC Representative is responsible for handling inbound and outbound calls, scheduling service appointments, following up with customers, and supporting the service department by maintaining strong communication with our clients.
Responsibilities
Answer incoming service calls and respond to internet inquiries
Schedule and confirm service appointments for customers
Perform outbound calls for service reminders, follow-ups, and campaigns
Communicate effectively with service advisors and technicians
Ensure a high level of customer satisfaction and professionalism
Maintain accurate customer records in CRM systems
Assist with service marketing initiatives and retention efforts
Qualifications
Previous BDC, call center, or customer service experience preferred
Automotive dealership experience is a plus but not required
Strong communication and phone skills
Organized, detail-oriented, and professional
Ability to multitask in a fast-paced environment
Basic computer and CRM skills
What We Offer
Competitive hourly pay($18-21) + performance bonuses
Opportunities for advancement within the dealership
Supportive team environment
Employee discounts on vehicles, parts, and service
Paid training
Schedule
Full-time position
Weekend availability may be required
How to Apply
Apply through Indeed or submit your resume directly to Vallejo CDJR. We are excited to meet motivated individuals ready to grow with our dealership.
Vallejo Chrysler Dodge Jeep Ram
Empowering our team to deliver exceptional service every day.