Service Advisor at Gilroy Auto Outlet Inc – Corte Madera, California

Location: Corte Madera, CA

Type: Full-Time

For four decades, we’ve built our reputation on precision, trust, and a passion for the road. We aren’t just looking for an employee; we’re looking for a brand ambassador to join our tight-knit service family and help us continue our legacy of world-class automotive care.

As a Service Advisor, you are the face of our service department. You are the bridge between our high-performing technicians and our valued guests. Your goal? To turn a standard service appointment into an exceptional experience.

What you’ll do daily:

• The Warm Welcome: Greet customers with professionalism and energy, setting the tone for their visit.

• The Expert Guide: Translate "car talk" into clear, actionable advice for customers, helping them understand their vehicle’s needs and warranty options.

• The Problem Solver: Work closely with our master technicians to provide accurate repair timelines and cost-effective alternatives.

• The Orchestrator: Manage the dealership’s workflow, schedule appointments, and oversee the lifecycle of a vehicle’s stay—from drop-off to the final "thank you."

• The Relationship Builder: Foster long-term trust by keeping customers informed with proactive calls and transparent updates.

We value a mix of technical savvy and "people-first" energy. You’ll be a great fit if you have:

• Tech Literacy: Proficiency with Reynolds and Reynolds DMS and Google Workspace (Drive, Sheets, Meet).

• Communication Skills: You can talk to anyone—from a seasoned mechanic to a first-time car owner—with clarity and empathy.

• Detail Orientation: You thrive in a fast-paced environment where managing multiple projects and hitting deadlines is the norm.

• The Basics: A high school diploma (or equivalent), a valid Driver’s License, and a strong understanding of automotive technology.

• The Right Mindset: You are ethical, adaptable, and consistently punctual.

• Stability: Proudly serving Marin County since 1986.

• Growth: We believe in continuous learning and pursuing new technical skills.

• Culture: We promote a diverse, inclusive, and harassment-free environment where every voice is respected.

• Innovation: We encourage original thinking and resourceful problem-solving.

If you have a commitment to excellence and a desire to work for a dealership that values integrity as much as performance, we want to hear from you.

Marin Acura is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.