Bilingual Payroll Client Support Associate at Distro – Nairobi

We are Hiring: Payroll Associate

Location: Onsite

Schedule: Monday to Friday, 5PM TO 2AM

English Level: Advanced/Fluent (Bilingual communication required)

Professional Summary This is a fast-paced and challenging role designed for a professional who can think and react quickly while maintaining a high level of dedication to client service. As a Payroll Associate, you will be the engine behind the accurate processing and recording of client payrolls, acting as a subject matter expert who balances technical precision with empathetic customer care. We are looking for someone who thrives in a high-demand environment and is committed to delivering accountability and expert support throughout the entire payroll lifecycle.

Key Responsibilities Payroll Lifecycle Management: Schedule and manage multiple client payrolls from beginning to end, ensuring all transactions are processed accurately, timely, and in full compliance. Taxation & Garnishments: Apply proper payroll taxation and calculate complex wage garnishments, including child support orders and tax levies. Reporting & Documentation: Process accurate quarter-end and year-end reporting while providing Ad Hoc reports to meet specific client needs. Client Relations & Support: Act as the primary point of contact to resolve questions regarding payroll systems, answer inquiries, and manage specific client projects. Workflow Optimization: Coordinate time and attendance and payroll processing across multiple environments, ensuring the highest level of follow-through and customer service.

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