Mobile Service Technician, Kenny Ross Ford, Castle Shannon, PA at Kenny Ross Automotive Group – Castle Shannon, Pennsylvania

Kenny Ross Ford of Castle Shannon, PA has an immediate need for a Mobile Service Technician. As a Mobile Service Technician, you will play a crucial role in delivering top-notch

service directly to our customers, ensuring their vehicles are safe and reliable.

REQUIRED:

• At least 2-years automotive repair experience
• Trade school experience a plus
• Understanding of technology & basic software programs
• Knowledge and ability to use computers, mobile devices, and related technology
• efficiently is a plus
• Self-motivated, positive attitude, with a customer focused vision
• Ability to develop relationships and foster a high level customer experience

Responsibilities:

• Provide an exceptional customer experience to drive loyalty
• Engage with many different customers each day and represent the dealership
• Organize and prepare for the day’s appointments
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with Parts Department and Service Advisors regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly

Key Responsibilities:

• Perform routine maintenance, including:
• Oil and filter changes.
• Tire rotations and air filter replacements.
• Lubrication and other minor services.
• Complete Factory Recalls scheduled by the service department.
• Meet customers at their homes, workplaces, or fleet locations, providing a convenient and professional service experience.
• Conduct multi-point vehicle inspections to ensure safety and identify potential service needs.
• Document all work performed and recommended on repair orders.
• Collaborate with the Mobile Service Manager to prepare for upcoming appointments and maintain inventory on the service van.
• Maintain a mobile van service log to ensure the equipment is always in top condition.
• Stay current by participating in manufacturer training programs and events.

Qualifications:

• Detail-oriented and organized
• Valid driver license
• Ford certifications are desirable but not mandatory
• Service Technician experience preferred
• Strong use of technological devices including tablets

Benefits:

401(k)Dental insuranceHealth insuranceLife insuranceVision insurancePTOVacation

**In-person attendance is required

**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

“Pennsylvania Drug-Free Workplace: Pre-employment Drug Testing”