IT Support Specialist at Search Leaders, LLC – Minneapolis, Minnesota

Our client is a premier engineering solutions provider specializing in custom mechanization for complex structures and attractions. They collaborate with multidisciplinary teams to deliver innovative, reliable systems across industries including aerospace, entertainment, and large-scale infrastructure projects.

Position Responsibilities:

This role serves as the central hub for all internal IT operations, ensuring seamless technology performance while bridging end-users, infrastructure, and external service providers to maintain operational efficiency and security.

• Provide frontline technical support for hardware, software, and peripheral devices
• Manage and resolve helpdesk tickets with a focus on timely, high-quality service delivery
• Facilitate employee onboarding and offboarding including system access and equipment setup
• Administer user accounts and permissions across core platforms including Microsoft 365 and Active Directory
• Monitor network performance, servers, and cloud-based systems to ensure reliability
• Coordinate with external service providers for escalations, upgrades, and strategic initiatives
• Support implementation of IT projects such as system upgrades and cloud migrations
• Maintain cybersecurity protocols including patching, antivirus, and endpoint protection
• Assist in disaster recovery planning and business continuity efforts
• Track and manage IT assets and software licensing lifecycle

Position requirements:

• Bachelor’s or Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• 3+ years of experience in IT support or systems administration
• Proficiency with Microsoft 365, Windows operating systems, and standard office tools
• Experience with Active Directory, networking fundamentals, and backup solutions
• Strong troubleshooting and problem-solving capabilities
• Ability to communicate technical concepts clearly to non-technical users
• Proven ability to collaborate with internal teams and external vendors
• Strong organizational skills with the ability to manage multiple priorities
• Proactive mindset with a focus on continuous improvement
• Must qualify as a U.S. person under applicable export control regulations

Preferred Requirements:

• Experience working with a Managed Services Provider
• Familiarity with engineering or manufacturing environments
• Knowledge of cybersecurity best practices
• Relevant industry certifications such as CompTIA, Microsoft, or ITIL

Reasons to Apply:

• Competitive salary plus a comprehensive benefits package.
• Health coverage, retirement plans, and other company-sponsored perks.
• Generous paid time off, including holidays, to support work-life balance.
• Flexible schedules and work life balance.
• Strong focus on employee development with on-the-job training and career growth.
• A positive company culture that values diversity and collaboration.