Commercial Service Manager Fire and Emergency at Matheny Motors – New Castle, Delaware

We are looking for a dynamic leader to join our Fire and Emergency Division of Matheny Motor Truck Company. The Commercial Service Manager for our Fire and Emergency Division located in New Castle, DE is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are the highest quality. This role involves the managing, of a team of Fire and Emergency Technicians, while maintaining maximum efficiency and customer satisfaction. As a Commercial Service Manager, you are tasked with the job of developing and implementing service department processes, managing budgets, and ensuring that all safety regulations are followed. You will serve as a primary point of contact for customers and will need to be able to address and efficiently resolve issues. This role will support the parts department. The ideal candidate should be someone with strong leadership and management skills, a deep understanding of automotive repair, and someone who is committed to providing the best service possible.

Essential Duties and Responsibilities:

• Oversees the management and daily operations of the commercial truck service department
• Motivates and develops staff through coaching, mentoring, and training
• Executes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.
• Consults with and assist technicians with diagnostics and repairs as needed.
• Ensures department metrics are met.
• Produce quarterly forecast numbers to upper management
• Ensuring compliance with all applicable federal and state laws and all company polices
• Guarantee customer satisfaction in all areas
• Manges all required paperwork and records and prepares documentation when needed
• All safety requirements and reports as issued by Comply Auto
• Stay up to date on all assigned OEM training
• Performs other duties as assigned

Qualifications:

• 4 year degree in business related or technical training preferred
• Three years of service management experience
• Knowledge of the fire and emergency equipment highly preferred
• Diesel technician certification preferred
• CDK Global DMS experience highly preferred
• Knowledge of budgeting, forecasting, finance, staffing, and scheduling preferred
• Excellent communication skills, customer services skills and problem-solving skills
• Ability to maintain composure in stressful situations
• Strong leadership and motivational skills
• Strong organization skills and ability to multitask
• Can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly professional and dependable
• Safety and customer oriented
• Strong computer and internet skills, including Microsoft Suite