Service Manager in East Petersburg, Pennsylvania at Lancaster Plumbing Heating Cooling & Electrical

Lead. Develop. Elevate.

We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations.

If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!

What You’ll Do:

Lead & Develop Technicians

• Recruit, hire, and onboard field technicians and apprentices.
• Conduct regular coaching sessions, ride-alongs, and performance reviews.
• Build technical skills, customer experience excellence, and confidence at every stage of technician development.
• Lead ongoing training and customer service best practices.

Drive Operational Excellence

• Oversee daily service operations and technician performance.
• Manage labor efficiency and department schedule.
• Serve as the escalation point for field and customer concerns.
• Align department performance with revenue and profitability goals.
• Maintain exceptional customer satisfaction standards.

Build Culture & Accountability

• Model the company's core values daily.
• Set clear expectations and hold team members accountable.
• Promote collaboration, positivity, and continuous improvement.
• Ensure safety compliance and ethical practices at all times.

What Success Looks Like

• Strong technician retention and engagement.
• Consistent revenue growth.
• Exceptional customer satisfaction ratings.
• A positive, accountable team culture.

Why Join Us?

• Team-focused, supportive work environment
• Opportunity to shape the next generation of field leaders.
• Competitive compensation with performance incentives.
• Company committed to high standards, ethics, and 5-Star service.
• Professional development
• Comprehensive Benefits: Medical, dental, vision, and life insurance.
• Paid vacation
• Company vehicle
• Fun events: family picnics, team outings, cookouts
• 100% local: 2nd generation, women-led, veteran-led, no private equity!
• We proudly serve and give back to our local community

If you are ready to build teams, drive performance, and lead with integrity — we’d love to meet you.