Manager of Support Services at Holyoke Medical Center – Holyoke, Massachusetts

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Position Summary

The Manager of Support Services oversees the daily operations, performance, and strategic direction of multiple nonclinical support departments within the hospital environment. This role ensures a safe, compliant, efficient, and patient centered physical environment by leading Facilities Management, Safety and Security, Food and Nutrition Services, Environmental Services, and all skilled trades (including electricians, plumbers, HVAC technicians, carpenters, and painters). The manager ensures full regulatory compliance, operational excellence, and a high standard of service delivery across all support functions.

Operational Leadership
• Direct, coordinate, and evaluate operations across Facilities Management, Safety & Security, Food & Nutrition Services, Environmental Services, and skilled trades.
• Develop and implement departmental policies, procedures, and performance standards aligned with hospital goals.
• Oversee preventive and corrective maintenance programs to ensure optimal functioning of building systems, equipment, and infrastructure.
• Manage vendor relationships, service contracts, and procurement of supplies and equipment.
• Ensure efficient workflow, staffing, and resource allocation across all support service departments.

Qualifications
Required
• 7+ years of progressive experience in facilities management, support services, hospital operations, or related fields.• Equivalent experience may be considered in lieu of an educational degree.

• Demonstrated knowledge of healthcare regulatory requirements (CMS, DNV, NFPA, FGI).

• Experience managing skilled trades and multidisciplinary support service teams.

• Working knowledge of Building Management Systems (BMS) and hospital infrastructure.

Preferred
• Bachelor’s degree in Engineering, Facilities Management, Healthcare Administration, or related field.
• Professional certifications such as:• CHFM – Certified Healthcare Facility Manager
• CFM – Certified Facility Manager
• Experience in an acute care hospital or healthcare environment.

• Strong leadership, communication, and project management skills.

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Core Competencies
• Regulatory and safety expertise
• Technical knowledge of building systems
• Leadership and team development
• Budgeting and financial management
• Problem solving and decision making
• Customer service orientation
• Emergency preparedness and response