HOA Administrator - Grand Harbor in Counce, Tennessee at Southern Marinas LLC

Position Summary:
Grand Harbor Marina & Resort is seeking a highly organized and customer-focused HOA Administrator to oversee the day-to-day administrative operations of the condominium Homeowners Association. This role is responsible for managing HOA communications, financial tracking, and resident support while ensuring smooth coordination between condo owners, guests, and marina management.

Key Responsibilities:
Manage all Homeowners Association (HOA) communications, including responding to homeowner inquiries and distributing updates, notices, and correspondence

Prepare, maintain, and distribute monthly HOA reports, including financial summaries and operational updates

Process and track billing, invoices, dues, and contracts related to HOA operations

Maintain accurate and organized records using Excel spreadsheets for reporting, billing, and owner information

Answer incoming calls and provide professional, courteous customer service to homeowners, guests, and vendors

Coordinate and manage reservations related to HOA-managed units or amenities

Provide administrative support to marina and resort leadership as needed

Assist with organizing HOA meetings, preparing agendas, and documenting meeting minutes

Ensure compliance with HOA policies, procedures, and governing documents

Perform other administrative duties as assigned by management

Qualifications:
Previous administrative or office management experience required; HOA or property management experience preferred

Strong organizational skills with attention to detail and accuracy

Proficiency in Microsoft Excel and general office software

Excellent written and verbal communication skills

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Customer service-oriented mindset with a professional demeanor

Ability to handle sensitive or confidential information with discretion

Work Environment & Schedule:
Full-time position based on-site at Grand Harbor Marina & Resort

Schedule may include occasional evenings or weekends depending on HOA or resort needs