Service Advisor at Williams Machinery – Surrey, British Columbia

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for 120 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.

What’s in it for you?

• Competitive Compensation: $60,000–$70,000/year
• Comprehensive benefits package
• Health and Lifestyle Spending Accounts
• Employee and Family Assistance Program (EFAP)
• RRSP matching
• Paid vacation (3 weeks).

What You’ll Do:

• Dispatch and plan weekly and monthly schedules for road technicians.
• Assign work to the right technician and ensure jobs are completed on time.
• Create, manage, and close work orders, quotes, and invoices promptly.
• Coordinate parts, freight, warranty claims, and planned maintenance schedules.
• Communicate effectively with customers throughout the service process.
• Maintain accurate records of technician time, job codes, and service details.
• Optimize technician workload using GPS and scheduling tools.
• Support shop and field technician coordination while following safety practices.
• Mon-Fri shift starting at 06:30–07:00, based on operational needs.

What You Bring:

• Strong experience in dispatching, scheduling, and workload planning.
• Excellent communication skills with customers, technicians, and management.
• Highly organized, detail-oriented, and able to multitask efficiently.
• Proficient in Microsoft Office and service management databases.
• Problem-solving mindset with a positive attitude and sense of humor.
• Self-motivated, coachable, and eager to learn.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@williamsmachinery.com.

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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