ESD Community Health Coordinator at Harbor Community Clinic – San Pedro, California

MISSION, VISION, AND VALUES

Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.

JOB SUMMARY

The Community Health Coordinator will report directly to the Enabling Services Manager and will be responsible for supporting outreach, health education, care coordination, and administrative functions to improve patient outcomes. The Community Health Coordinator will provide engagement with Enhanced Care Management (ECM) Members and community patients, deliver health education, coordinate care services, and manage administrative tasks such as assigning referrals and assisting with reporting. The Community Health Coordinator would need to perform all duties with independence, professionalism, precision, and confidentiality.

This position is funded through the CITED grant and is currently approved through December 2026. Continued employment beyond the current grant period is contingent upon Harbor Community Health Centers securing continued funding.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

ESD Community Health Coordinator

• Conduct outreach activities to engage ECM Members and community patients, including home visits, phone calls, and community-based events.
• Build trust and maintain positive relationships with patients, families, and community partners.
• Serve as a liaison between patients and healthcare providers to reduce barriers to care.
• Provide culturally appropriate health education on preventive care, chronic disease management, and available resources.
• Deliver information about health and wellness in ways that patients can easily understand.
• Promote patient self-management and empowerment through evidence-based approaches such as Motivational Interviewing.
• Assist patients enrolled in Enhanced Care Management (ECM) and community patients requiring case management support.
• Coordinate care by scheduling appointments, arranging transportation, and connecting patients to social services.
• Advocate for patients within healthcare and community settings to ensure access to needed services.
• Collaborate with Lead Care Manager/ Patient Care Coordinator and other members of ECM Team, including Primary Care Provider, to improve care and overall health outcomes.
• Assign incoming referrals to the appropriate Lead Care Manager or Patient Care Coordinator promptly and accurately.
• Assist with monthly reporting and data collection to support program evaluation and compliance.
• Maintain accurate and timely documentation in accordance with regulatory and organizational standards.
• Participate in staff meetings, case reviews, and quality improvement initiatives.

Key Competencies:

• Committed to providing an exceptional experience in all interactions.
• Ability to understand and to optimize productivity.
• Must have strong analytical and problem-solving skills.
• Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.
• Must have the willingness and ability to adapt to change, including advances in technology.
• Ability to handle multiple tasks and be highly organized and detail-oriented.
• Must maintain confidentiality and handle sensitive information with discretion.

QUALIFICATIONS

Required education, experience and/or training:

• High School Diploma, or equivalent or AA degree
• Prior experience with at-risk families in health care or human services setting preferred.
• Family and child development, caregiving, pre-school or home visitation experience preferred.
• Experience working in a community health center preferred. FQHC experience preferred.
• Must have a strong knowledge of community resources.
• Experience working with diverse and under-served populations.
• Ability to provide excellent, respectful, and empathetic customer service.
• Must have good writing and computer skills.
• Ability to work independently, show initiative and work productively with a team environment.
• Maintain a high level of professionalism and confidentiality.
• Well versed in report writing, filing, and record keeping.
• Treat all patients and colleagues with dignity and respect.
• Bilingual English/Spanish required.

EXPECTATIONS

• Adheres to all HarborCHC’s policies and procedures.
• Conducts self in a manner that represents HarborCHC’s core values at all times.
• Must possess a solid commitment to the mission, policies, goals, and philosophy of HarborCHC.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.
• Consistently reports to work prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintain strict confidentiality of all data and information.
• Demonstrates integrity and accountability for duties and responsibilities.
• Performs all job functions in a professional and courteous manner. This includes answering phone calls and emails in a timely manner.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

HOURS OF OPERATIONS

HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need.

Work schedules may vary, and occasional overtime or schedule adjustments may be required based on operational or clinic needs.

HR PROCEDURAL REQUIREMENTS

• Legal authorization to work in the United States.
• Clear all post offers, pre-employment background screening, and education verification.
• This is not intended to cover all aspects of your description as additional duties may be assigned.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.

In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.