Co-Living Leasing Specialist at Flock DC – Washington, District of Columbia

About Nest DC

Nest DC delivers a best-in-class, residential property management service. We are a mission-based, justice-oriented company that puts people and place first. We measure our profit in impact; excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation.

Tending to homes and the people in them is our privilege. Our clients count on us to care for their investments, reduce risk, and reduce burden. We are partners and proxies for our clients. To succeed, our organizational design and systems must support a frictionless relationship. From technology to training, communications culture, and marketing, Nest DC is designed to be profitable, reputable, and impactful at once.

Classification: Full time, Non-Exempt-- Seasonal/Temporary Worker to Potential Hire

Location: 87 Florida Ave Office and our portfolio properties

Office Hours: 9AM-6PM, M-F

Position Objective

The Nest DC Co-Living Leasing Specialist, driven by a commitment to excellence, strives to maximize property occupancy and elevate client satisfaction through expertly managing the leasing and turnover processes. This position will take ownership of in-person and virtual showings, lease negotiations, lease execution, and successful move-ins with the ultimate goal of happy new residents and impressed owners. They will commit to exceptional customer service while prioritizing Fair Housing practices and Nest DC property management standards. Through data-driven insights and proactive networking, they seek to forge strong partnerships, cultivate a robust resident pipeline, and contribute to the organizational growth and reputation of the Co-Living Department.

As such, the following will be core responsibilities:

Manage Marketing + Leasing Process

Support a goal of 90%+ occupancy at assigned buildings through leasing activityThis includes prospect outreach, effective tours, prompt application processing, and lease executionMonitor online listings to optimize potential renter interest and minimize building vacancy, communicate with the Community Management team for improvements and updating availabilityBalance client’s priorities for rental rate and lease terms, negotiating with prospects as necessaryCollect important property information and have strong knowledge of buildings and room specifics. Be comfortable answering questions and cross-selling between buildings when appropriate, both in person and on the phoneUtilize the provided tools and best practices to schedule and conduct showings for propertiesDress in business-casual attire for showings and when in the officeHave a plan for each building and troubleshoot listings that are not leasing within expectationsExplain the application process and requirements to prospects clearly, work with them to complete applicationsProcess applications on the same day, or within no more than 1 business dayKeep the application dashboard updated, approving, denying or closing out applications in a timely manner and within the guidelinesAccurately offer, monitor, and execute leases to prospects, ensuring correct terms, addenda, and attachments. Cancel offers that are past the deadline.Track executed leases and be able to report trends and statistics back to the teamComplete weekly KPI reports on time and accuratelyNetwork & form partnerships with potential lead funnels to build a pipeline of prospective residentsWork with the Nest DC social media team to take marketing videos and content for website, marketing, and social media.Utilize client feedback and team tasks to analyze processes and systems, identifying improvements or changes that can be made internallyMaintain practices in line with Fair Housing laws

Manage Move-in Process

Ensure that rooms are cleaned and move-in ready on schedule, collaborating with the Maintenance and Cleaning teamsConduct regular inspections of units and bedrooms to maintain high aesthetic standardsCommunicate to the Maintenance team any items that need to be addressed building-wideUpon lease execution, send move-in steps and information to the Future ResidentEnsure that the first month’s rent and move-in fee are paid within the required time frame and in fullManage the remote access control system, assist Future Resident with troubleshooting as neededCollect and verify the renter’s insurance from the Future TenantSchedule, plan, and coordinate move-in with Future Residents, answering any questions about the building and processBe available on an emergency basis for any issues with weekend/off-hour move-insResolve any move-in issues with incoming tenants the same dayConnect with new residents within two business days of their move-in to ensure satisfaction, and resolve any issues in coordination with the Community Manager

Community Building + Resident Relations

Improve and maintain the experience & reputation of the building among residents- be a friendly face to current residents in addition to prospective residentsAsk for online reviews from happy residents. Goal of 4+ stars for Nest DC and at each assigned building.Ensure all Appfolio pages are accurateAlways be representing Co-Living and Nest DC well - you never know who will provide referrals!

Co-Living Division Processes:

Network with vendors, partners, and other Co-Living interested partiesExecute proper billing and accurate administrative work, show attention to detailBuild property management knowledge to support active management of the buildingsInnovate current systems and processes with the lens of better customer experiences and efficiency

Model Nest DC Mission + Core Values

Core Values:Collaboration and Inclusion: Stronger TogetherStellar Service: Be HelpfulResilient: Overcome ObstaclesCompassionate Empathy: Do the right thingInnovation: Find a better wayOwnership and Pride in our work: Own itParticipate in Nest DC retreats and training sessions.Represents the Nest DC Brand (stylish, friendly, casual, approachable, professional) in all communication mediums and in-person interactions.Encourage a cohesive (not competitive) team environmentCommit to doing the best and being the bestCome to team and individual meetings prepared and on timePlay a key role in positioning Nest DC as THE BEST management company locally and globallySupport the team in managing urgent on-site issues and/or emergency situationsOther duties as assignedHave fun!

Qualifications

Prior leasing experience preferredFour-year degree preferredMust provide own transportation

Position Requirements

Travel to and access portfolio propertiesAbility to transport items up to 20 poundsAbility to climb stairsAbility to operate a computer and other office machinery such as a calculator, copy machine, and printerAbility to communicate information and ideas so others will understand

Knowledge, Skills, and Abilities Required for Success

Extremely detail-orientedSuperior organization and time management skillsAbility to work independently and is self-directiveAbility to communicate clearly and accurately to a range of audiences, both verbally and in writingWillingness to jump into new tasks and help out other team membersStrong interpersonal skillsComputer literateAbility to quickly learn property management software and toolsSuccessful in high-paced, ever-changing work environment The pay range for this role is:23 - 26 USD per hour(Washington, DC)