Ombudsman Program Coordinator in Erie, Pennsylvania at Greater Erie Community Action Committee

Job Title: Ombudsman Program Coordinator
Organization: Greater Erie Community Action Committee (GECAC)
Location: Erie, PA
Reports to: Utilization Supervisor
Employment Type: Full-Time
Salary: $21.20 - $24.10
Application Deadline: Till position is filled

About Us

GECAC is a mission-driven organization committed to Helping People and Changing Lives on a daily basis. GECAC helps people throughout Erie County break the cycle of poverty, be self-sufficient, and achieve financial independence.

Position Summary

Applications are being accepted for a full-time Program Coordinator position for the Ombudsman Program in the Area Agency on Aging at GECAC. Serve as the Long-Term Care Ombudsman for the Erie County planning and service area. Investigate and work to resolve complaints related to the health, safety, and rights of individuals receiving long-term care services. This position will work Monday-Friday from 8:30 AM to 4:30 PM.

Key Responsibilities

· Accurately document all program activities in Mon Ami, including consultations, complaints, case records, investigations, findings, resolutions, and pending actions.

· Provide information and education regarding long-term care services and resident rights. Assist individuals in exercising those rights.

· Conduct and document required State Quality Assurance visits to long-term care facilities quarterly and certified domiciliary care homes and Older Adult Day Centers (OADC) at least annually.

· Prepare and submit required reports to the PA Department of Aging, including data related to complaints, investigation findings, and resolutions.

Qualifications

· Bachelor’s Degree in social work or a related field preferred but not required. Two to three years of relevant experience is required. Must obtain working knowledge of applicable regulations within one year of hire. The ability to manage and monitor program budgets and interpret funding guidelines is required

· Knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Microsoft Teams. The ability to operate a computer in a Windows 10 environment is essential. Familiarity with Zoom, PDF editing software, and experience in effectively working remotely are desired. Enough knowledge to successfully complete the technical skills of the position.

· Act 33, 34, and FBI Clearances prior to hire and every 60 months thereafter.

· Valid driver’s license and full-time access to a private automobile and the ability to travel as required.

Benefits

• A mission-driven, inclusive work environment
• Health, dental, vision, and life insurance
• Aflac, Pet Insurance, short and long-term disability insurance
• Paid time off, sick, vacation, personal, and holidays
• Retirement savings plan (403b)
• Flexible Spending Account (FSA)
• Flexibility of working remotely at times

We understand that there is more to life than work.

How to Apply

Please submit your resume, a cover letter detailing your interest in the role and alignment with our mission, and two letters of reference to hr@gecac.org or apply online at https://gecac.org/about/careers. We will begin interviewing strong applicants as they are identified.

GECAC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Qualifications

· Bachelor’s Degree in social work or a related field preferred but not required. Two to three years of relevant experience is required. Must obtain working knowledge of applicable regulations within one year of hire. The ability to manage and monitor program budgets and interpret funding guidelines is required

· Knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Microsoft Teams. The ability to operate a computer in a Windows 10 environment is essential. Familiarity with Zoom, PDF editing software, and experience in effectively working remotely are desired. Enough knowledge to successfully complete the technical skills of the position.

· Act 33, 34, and FBI Clearances prior to hire and every 60 months thereafter.

· Valid driver’s license and full-time access to a private automobile and the ability to travel as required.