Member Solutions I (Collections) in Spokane, Washington at Canopy Credit Union

Canopy Credit Union is looking for a purpose driven individual to join our team as a Member Solutions I (Collections).

If you are someone who is passionate about growing a happier and healthier community through financial inclusion, we encourage you to apply today!

• Job: Member Solutions I
• Wage: $23.83 - $28.04/hr DOE
• $1.00/hr wage premium paid to bi-lingual employees.

This position is full-time and will be headquartered at our Downtown Branch with eligibility for hybrid remote work.

About Canopy Credit Union:

Canopy Credit Union is a Community Development Financial Institution (CDFI). We aim to serve people in our community who have less than perfect credit. A person's credit score does not define them, and Canopy recognizes that every person has a different story. The Canopy mission is to guide everyone towards solutions that lead to financial wellness.

Canopy has recently been named the 10th Best Credit Union to Work For in the nation!

These accolades are possible because of our commitment to our core values:

• We embrace what makes us different: We honor everyone’s’ journey and welcome new ideas. We’re a place where your story matters
• Becoming is better than being: Growth happens when we try new things and don’t allow the fear of failure to hold us back
• Curiosity welcomed: We don’t ask “can we?” rather, “how can we?”
• Canopy serves: We believe that our level of success is directly proportional to how many lives we touch
• Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community

Some of the perks you will enjoy by being a member of our Creative Community Culture:

• Options for full individual medical, dental, and vision insurance coverage at NO cost to the employee
• 401k match up to 7%
• Career Development: certifications, webinars, in house training's, job shadowing -- these are all options we offer to support you in your career path
• Tuition reimbursement
• Office putt putt competitions, potlucks, meme sharing, mini basketball hoop challenges and BINGO

Job Responsibilities

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters, and in person interviews. Recommends further action on accounts as deemed necessary (including but not limited to: repossession, legal action, foreclosure and referral to collection agency).

• Responsible for contacting all 16-60 day delinquent loans once per week. Including co-borrowers.
• Makes follow up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts. Determine the reason for default and take appropriate action to bring account current. Transfer payments as necessary
• Process daily payments received on delinquent accounts by building relationship with members to find creative solutions
• Recommend Financial Coaching to Members who may need assistance.
• Back up to Member Solutions II and Member Solutions Support.
• Process all necessary paperwork and follow up with regards to NSF checks, NSF ACH and all overdrawn accounts.
• Request appropriate Loan Review Committee action when needed for Loan Extension requests.
• Responsible for all State and Federal regulatory compliance including but not limited to Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, CU Collection Policies, State Laws, Usury Laws, UCC Code, E-OSCAR, SCRA, GLBA-Reg P.
• Other duties as assigned.

Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status.

At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve.

Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer.

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

High school degree or GED required.