Customer Service and Digital Marketing Special at H&K SMART FENCE, INC. – Des Moines, Iowa

About the Role:
H&K Smart Fence, Inc., with its fast-growing electric netting and agricultural products brand Starkline, is seeking a Customer Experience & Digital Marketing Support Specialist to join our team in downtown Des Moines. This role supports customers across multiple channels (phone, email, chat) and assists the e-commerce team in maintaining product listings, digital content, and overall customer experience.

Reports to: E-Commerce Digital Marketing, Merchandising and Customer Experience Manager
Classification: Full-time, Non-Exempt (40 hrs/week)

Customer Support (60%）

• Respond promptly and professionally to customer inquiries about Starkline orders and products via phone, email, and chat
• Assist customers in understanding and using products, troubleshooting issues, and navigating the purchase process
• Analyze and report product malfunctions. Update internal databases with information about technical issues and customer insights.
• Support E-Commerce Digital Marketing, Merchandising and Customer Experience Manager contributing to key customer service goals.
• Communicate customer feedback and trends to their immediate supervisor and Sales Managers

Marketing Assistance & Social Media (30%）

• Engage with Starkline’s customer base on social media platforms by responding to questions and comments
• Support marketing campaigns and content creation
• Help maintain and update product listings on Starkline’s website and e-commerce platforms
• Assist E-Commerce Digital Marketing and Customer Experience Supervisor write and edit product content that will be published on e-Commerce websites/portals.
• Create and publish content for all social media platforms (Instagram, Facebook, TikTok etc.)
• Assist with routine administrative tasks such as inventory checks, order monitoring, and platform updates
• Conduct analytical research on all social media platforms.

Other duties as assigned (10%)

• Support cross-functional projects as needed.

• Excellent written and verbal communication skills
• Graphic Design and Digital Media Production experience (Adobe Creative Suite, Canva etc.)
• Strong problem-solving ability and attention to detail
• Customer service experience (phone/email/chat) preferred
• Familiarity with e-commerce platforms and product listings a plus (Amazon, Shopify, ShipStation)
• Experience using CRM, help desk software, or customer support tools (HubSpot
• Basic understanding of agriculture or electric netting is a bonus
• Positive attitude, patience, and a willingness to learn

• High school diploma or equivalent required; college degree preferred
• Proficiency with Microsoft Office and basic web tools
• Previous experience in agriculture or with homesteading products is helpful but not required

Why Join Starkline?
We’re a small, family-owned business that puts customer service first. As part of our team, you’ll have the chance to grow, collaborate, and help improve the day-to-day experience for customers across the country.