Regional Branch Manager in Medway, Massachusetts at Middlesex Savings Bank

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Influence & Credibility

• Establishes direction, defines priorities and creates goals and action plans in collaboration with the division’s administrators and leaders to achieve division and Bank strategic objectives. Advocates for and represents the division through leadership and participation in various projects, initiatives and groups. Adapts to and embraces change, is able to assist others in understanding and accepting new ideas. Takes personal ownership and accountability for their performance and that of their team.

• Manages time and priorities effectively to accomplish multiple objectives; follows through on tasks and assignments; responds to communications and requests in a timely manner. Expresses ideas well and clearly; uses professional written, verbal and electronic communications.

• Responsible for representing the Bank in the community, including participating in various community activities. Fosters relationships within the community and keeps self and management apprised of relevant events or opportunities as applicable. Represents the Bank as a volunteer or leader in local community organizations.

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Decision Making

• Proactively identifies problems or issues; gathers information and draws on knowledge, experience and insights to develop solutions. Makes decisions dependably and consistently in alignment with the values and standards of the Bank, balancing the interests of multiple stakeholders. Focuses on performance and development goals and uses planning to drive results. Develops decision-making skills in direct reports and staff by demonstrating sound practices and coaching team members.

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Staff & Team Development

• Empowers and encourages staff to utilize career development resources to take control of their own progress. Supports managers and supervisors in working with their direct reports and in using the tools for their own development. Coaches and mentors managers and staff in the region; develops skills and expertise by setting clear expectations and objectively assessing competencies, including performance evaluations. Handles constructive action and difficult employee situations, partnering with managers and HR appropriately. Makes thoughtful hiring and promoting decisions while considering long term succession.

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Customer Experience

• Works with the division’s administrators and leaders to manage the experience of customers within the region. Reinforces standards and sets expectations to ensure managers and staff are creating the best customer experience possible. Ensures that region staff develop an understanding of customers’ needs and expectations and that products and services are offered that address those needs and expectations. Ensures region staff develop new business by establishing and growing customer relationships, including utilization of business partners as appropriate. Mentors others to develop communication and relationship building skills. Acts as an advocate for the customer experience, participating in customer experience related initiatives or projects as appropriate.

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Operational Excellence

• Works with the division’s administrators and leaders to ensure quality and accuracy of work, and that branch controls are effective and performed in a timely manner for branches within the region. Balances risk mitigation and procedural accuracy with customer expectations; makes exceptions appropriately. Reinforces standards and ensures staff throughout the region demonstrate operational expertise and understanding of policies, procedures and risks. Partners with the division’s administrators and leaders to Utilize tools to monitor staffing levels and increase efficiency across all branches in the region while maintaining service levels.

• Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others.

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Miscellaneous

• Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Demonstrated leadership ability with sound decision-making skills.

Strong organizational, communication, and interpersonal skills needed.

Must be able to think critically and analytically.

Ability to multi-task and prioritize is essential.

Must also possess sound problem solving and customer service skills.

Must have a thorough knowledge of bank and branch security procedures.

Must be able to work extended and weekend hours.

Scheduling and work location flexibility required.

Must be able to sit for extended periods of time.

Must be able to stand for extended periods of time.