Ombudsman Outreach & Engagement Coordinator in Utica, New York at RCIL

• Participate in outreach activities, program education, and public awareness regarding systemic issues involving older adults, and to recruit Ombudsman volunteers.
• Respond to inquiries from prospective volunteers timely. Explain the Ombudsman program, volunteer expectations, and qualifications to determine if they are a good fit.
• Prepare, send, review, and track applications.
• Recruit, screen, and coordinate volunteer training with NYS Ombudsman office.
• Mentoring volunteers.
• Provide Ombudsman coverage for long-term care facilities, including in person visits.
• Coordinate pre and post shadowing visits for new volunteers with certified ombudsman.
• Design and implement strategies for recruitment of volunteers from diverse backgrounds reflecting the demographics of the service area.
• Set up, schedule, participate, and facilitate volunteer recruitment activities, certification, and in-service training in accordance with State Ombudsman Program requirements. Schedule guest speakers as needed.
• Ensure volunteer recruitment and program documentation, reports, and records are updated and entered correctly into the data system in a timely manner in accordance with the requirements established by the Senior Long Term Ombudsman Program Coordinator and the NY State Ombudsman Program Rules and Regulations.
• Review required facility notices, including the Department of Health surveys and facility discharges. Follow up as needed for more complete information and track patterns.
• Attend Department of Health surveys and exit meetings when the assigned Ombudsman is not available.

Education Requirements:

Knowledge, Skills, Abilities: