Cards Lending Specialist in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cards Lending Specialist based in Canada.

As a Cards Lending Specialist, you’ll help customers navigate credit and lending solutions while delivering knowledgeable, efficient, and personalized service. You’ll assess customer needs, provide guidance on borrowing strategies, and recommend products aligned with their financial objectives. The role combines sales, service, credit decision-making, and risk awareness within a dynamic contact-centre environment. You’ll manage customer requests from initial contact through resolution, escalating complex situations when appropriate. You’ll also stay current on lending products, market trends, regulatory requirements, and consumer protection standards. The position offers opportunities to collaborate across business groups and contribute to a strong customer experience. This is a fully remote role with a rotating schedule designed to support customers across extended service hours.

• Understand customer needs and provide personalized sales and service related to credit, cards, and lending solutions.

• Advise customers on borrowing strategies and recommend products and solutions aligned with their objectives and financial needs.

• Manage customer contacts and transactional outcomes from initial inquiry through resolution, referring customers to appropriate internal business groups when required.

• Research and investigate lending applications while following established processes, policies, and credit-granting guidelines.

• Make credit decisions and recommendations in accordance with sound credit principles, approved lending authorities, and internal policies.

• Use authorized credit qualifications and procedures to fulfill customer requests appropriately.

• Handle customer interactions professionally, efficiently, and with a strong focus on customer experience.

• Document customer requests and transactions accurately to ensure appropriate processing and follow-up.

• Escalate complex, sensitive, or unresolved customer situations to managers or appropriate internal teams.

• Maintain current knowledge of personal banking and lending products, practices, competitive offerings, and industry trends.

• Incorporate relevant marketing promotions and programs into customer conversations where appropriate.

• Identify opportunities to refer customers to other products, services, and specialized business groups.

• Maintain strict confidentiality of customer and organizational information.

• Identify and report suspicious activity or patterns that may be associated with money laundering or other financial crime.

• Follow applicable regulatory and compliance requirements, including anti-money laundering, terrorist financing, consumer protection, and privacy requirements.

• Apply the organization’s risk management framework when making decisions, balancing customer needs with appropriate protection of organizational assets and compliance obligations.

• Analyze complex issues, determine appropriate next steps, and manage diverse tasks within established guidelines.

• Provide coaching or training to junior associates when required.

• Take on additional responsibilities and accountabilities as business needs evolve.

• Typically 2–3 years of relevant professional experience.

• Post-secondary degree or diploma in a related field is desirable; an equivalent combination of education and experience may also be considered.

• Knowledge of personal lending and home financing products.

• Understanding of competitive lending markets and current product trends.

• Familiarity with contact-centre operations, processes, policies, technology, and performance metrics.

• Strong verbal and written communication skills, with the ability to explain lending concepts clearly and professionally.

• Good organizational skills and the ability to manage multiple customer interactions and priorities effectively.

• Strong collaboration and teamwork skills, with the ability to work across internal business groups.

• Good analytical and problem-solving abilities, particularly when evaluating customer needs and complex lending situations.

• Sound judgment and the ability to make risk-informed decisions within established policies and authorities.

• Strong customer-service mindset with the ability to listen actively, ask effective questions, and provide relevant solutions.

• Ability to handle sensitive or challenging customer situations calmly and professionally.

• Comfortable working in a structured, metrics-driven contact-centre environment.

• Ability to maintain confidentiality and consistently follow regulatory, privacy, and compliance requirements.

• Term Investment qualification where required for the position.

• Fully remote work opportunity within Canada.

• Full-time employment.

• Salary range of $37,000–$70,000 annually, depending on factors such as location, skills, experience, education, and qualifications.

• Potential eligibility for commission structures, performance bonuses, discretionary bonuses, and other forms of total compensation depending on the role.

• Health insurance and wellness-related benefits.

• Life insurance and accident insurance.

• Retirement savings programs.

• Tuition reimbursement opportunities.

• Training and coaching designed to support professional development.

• Access to leadership support and networking opportunities.

• Inclusive, equitable, and accessible work environment.

• Rotating schedule covering Monday–Friday, 8:00 a.m.–9:00 p.m., and Saturday, 9:00 a.m.–7:00 p.m.

• Opportunities to broaden financial services, lending, customer service, and professional skills through ongoing experience and development.