IT Analyst I in Longmont, Colorado at Cambrex

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

• Assist with desktop support as needed.

• Monitor systems performance and capacity and adjust to prevent performance deterioration.

• Resolve complex system software questions or problems, including those problems arising from their systems interaction with other systems on the Company network

• Harmonize instrumentation, software, and systems across Cambrex for efficiency, savings, better knowledge, faster results, and more satisfied customers 

• Create, maintain, and update documentation

• Coordinate service providers to schedule work.  

• Coordination of corporate/local system needs and expansions.

• Assist with special projects as needed.

• Proven interpersonal and communication skills

• Proven ability in analyzing, communicating, testing, and verifying IT system-level requirements

• Should demonstrate ability to manage multiple tasks and competing priorities, driving towards completion.

• Strong analytical, problem-solving and critical thinking skills.

• Ability to balance multiple tasks/priorities, consistently meeting deadlines.
  

• Experience with Windows 10/11 operating system

• Familiar with Microsoft M365 Applications – Outlook/Excel/Word/Teams

• Experience in TCP/IP networking configuration

• History of work with an IT management System (ie – ServiceNow/TopDesk)

• Workstation Imaging

• Remote Access Software – (Teamviewer)

• Domain Services experience a plus – Active Directory/DNS/DHCP

• Windows Server OS experience preferred