Health & Wellness Clerk in Chicopee, Massachusetts at Education and Training Resources

Westover Job Corps Center

The Health and Wellness Clerk provides administrative and clerical support to the Health and Wellness Department. This position supports the delivery of efficient student health services by maintaining accurate records, coordinating appointments and transportation, assisting students with health-related documentation, and ensuring compliance with applicable privacy and safety requirements.

• Maintain, organize, and file student medical records in accordance with applicable privacy requirements.

• Answer telephone calls, schedule medical appointments, greet students, and coordinate student transportation needs.

• Assist students with completing medical insurance forms and related documentation.

• Monitor missed medical appointments and conduct appropriate follow-up.

• Update missed appointments in the Center Information System (CIS).

• Prepare purchase requisitions for medical supplies and vendor payments.

• Enter CA-1 information into the Safety Health Information Management System (SHIMS).

• Maintain an accurate log of students who are medically separated from the Center.

• Open, sort, and distribute incoming correspondence, including faxes.

• Maintain compliance with HIPAA rules and regulations and protect the confidentiality of student health information.

• Support the Center's efforts to achieve its Organizational Management System (OMS) goals.

• Adhere to and support the Center's Zero Tolerance Policy.

• Promote a positive and professional work environment while demonstrating career success standards and organizational core values.

• Perform other related duties as assigned to meet the ongoing needs of the organization.

• Knowledge of state and federal laws and regulations governing patient privacy and confidentiality, including HIPAA.

• Effective written and verbal communication skills.

• Strong documentation and recordkeeping skills with exceptional attention to detail.

• Excellent time-management and organizational skills.

• Strong customer service skills and the ability to manage multiple priorities.

• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Ability to effectively operate standard office equipment.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

• High school diploma or equivalent required.

• Minimum of one year of secretarial or administrative experience required.

• Medical office or healthcare administrative experience preferred.

• Must possess a valid driver's license and maintain an acceptable driving record.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. Accommodations will not be made when they would pose a serious health or safety risk to the employee or others or create an undue hardship for the organization.

The position requires the ability to:

• Read, write, and communicate fluently in English.

• Hear and speak effectively to exchange information in person and by telephone.

• See sufficiently to read labels, posters, documents, computer screens, and other materials.

• Sit, stand, move about, and walk for occasional or extended periods.

• Use hands and fingers with sufficient dexterity to operate a computer keyboard and other office equipment.

• Kneel, bend at the waist, stoop, and reach overhead.

• Retrieve and store files and supplies.

• Occasionally carry or lift light objects.

• Campus and healthcare setting.

• Combination of indoor and outdoor environments.

Note: This job description is not intended to be an all-inclusive list of duties, responsibilities, or requirements. The employee may be required to perform other related duties as necessary to meet the ongoing needs of Westover Job Corps Center.