Person in Charge (PIC) in Lead, South Dakota at Lynn's Inc. & Affiliates

Since 1968, Lynn’s Inc. & Affiliates has been committed to serving our communities with quality, integrity, and care. As part of that commitment, we strive to be the better choice for our customers, our employees, and the communities we serve. We are always looking for team members who share our values and take pride in their work. Please complete this application thoroughly—we look forward to learning more about you.

Lynn’s Inc. & Affiliates is an equal opportunity employer. We make employment decisions based on qualifications and business needs, without regard to any status protected by applicable law.

Position Overview

The Store PIC (Person-In-Charge) is responsible for supporting store leadership during assigned shifts by ensuring store operations, customer service standards, and company policies are properly followed. This role provides shift-level supervision and assists store personnel in delivering excellent service and maintaining efficient store operations.

The Store PIC reports to the Store Manager or designated supervisor and serves as a point of contact for operational questions, customer service needs, and store procedures during assigned work periods.

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Key Responsibilities

Customer Service Leadership

• Promote and maintain the highest standards of customer service within the store.
• Lead by example in providing friendly, knowledgeable, and helpful service to customers.
• Assist customers with product questions, store navigation, and service requests.
• Address customer concerns or complaints within company guidelines when store management is unavailable.

Shift Supervision & Operational Support

• Provide shift-level supervision and support to store employees during assigned work periods.
• Ensure employees follow company policies, procedures, and operational standards.
• Assist in coordinating store activities and tasks during the shift to maintain efficient operations.
• Support store leadership in implementing company decisions and operational directives.

Front-End & Transaction Oversight

• Approve or assist with transactions requiring supervisory authorization.
• Maintain security of company assets including cash, registers, and financial documentation.
• Assist employees with operational questions related to POS procedures and customer transactions.

Team Support & Training

• Provide guidance and support to employees during store operations.
• Assist with training employees in designated areas as directed by store leadership.
• Participate actively in the duties and responsibilities of the teams being supervised.

Store Operations Awareness

• Maintain awareness of store promotions, advertising items, and special displays.
• Demonstrate general knowledge of store products, services, and departments.
• Assist in maintaining smooth store operations by supporting multiple departments when needed.
• Remain flexible and responsive to changing operational needs during shifts.

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Compliance & Company Standards

• Follow all company policies, procedures, and operational guidelines outlined in the Lynn’s Inc. & Affiliates Primary Policy Manual.
• Support compliance with applicable local, state, and federal regulations.
• Follow company safety and security procedures.
• Maintain professional communication with customers, vendors, employees, and management.
• Maintain confidentiality of company operational information and business matters.
• Perform additional duties as assigned by store leadership.

Qualifications

• Prior retail experience preferred.
• Demonstrated ability to provide excellent customer service.
• Ability to supervise or guide employees during assigned work shifts.
• Strong communication and problem-solving skills.
• Ability to remain flexible and assist with multiple operational tasks within the store.
• Must be at least 18 years of age or older.

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Essential Functions

In addition to the responsibilities outlined above, the Store PIC must meet the Minimum Expectations for All Positions established by Lynn’s Inc. & Affiliates, including standards related to attendance, professionalism, safety compliance, teamwork, operational flexibility, and the physical and scheduling requirements associated with the role.

Employees must be able to perform the essential functions of the position with or without reasonable accommodation in accordance with applicable federal and state laws.