Trainer in at Supportninja Inc.

Are you a natural communicator with a passion for helping others succeed? Do you thrive in virtual environments and love the idea of empowering users through live, interactive training? If so, we want you on our team! We’re on the hunt for a dynamic and enthusiastic Trainer to deliver engaging, instructor-led webinars.

Work Set-Up: Fully Remote

Equipment: Bring Your Own Device (BYOD)

Shift Hours:

• Central Standard Time (CST): 8:00 AM – 5:00 PM

• Manila Time (MNL): 9:00 PM – 6:00 AM

What does a day in the life of a Trainer look like?

• Deliver live, interactive webinar training sessions that captivate and empower our customers as they explore the full functionality of AMS. You’ll guide users through:

  • Core Modules — including Billing, Events, Contacts, Memberships, and Communications

  • Advanced Modules — such as Marketing Automation, Member Recruitment, and Benefit Tracking

• Present material clearly and confidently while maintaining a customer-focused and approachable style.
• Monitor webinar chats and respond to participant questions in real time or follow-up.
• Maintain up-to-date knowledge of product features and workflows to ensure accurate and effective training.
• Assist with refining training materials and updating presentation content as product functionality evolves.
• Collect and share feedback from participants to support continuous improvement of training programs.
• Collaborate with other team members to ensure consistency and alignment across all webinar sessions.

What are the required qualifications of a Trainer?

• 1–2 years of experience in training delivery, customer support, or customer success (preferably in SaaS or software training).

• Strong presentation and communication skills, with confidence delivering to large virtual audiences.

• Comfort with technology and web conferencing platforms (Zoom, GoToWebinar, Teams, etc.).

• Ability to learn software quickly and explain technical topics in a clear, customer-friendly manner.

• Excellent English Communication Skills & Organizational Skills

Ninja Perks and Benefits

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off + birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Fast-track your application for the Trainer role and dive straight into your next big opportunity, Access your Instant Interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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