Surveillance & Compliance Supervisor in Crescent CIty, California at Elk Valley Rancheria

To assist the Elk Valley Rancheria Gaming Commission (Commission) with on-site management of Surveillance and Compliance personnel at the Elk Valley Casino (Casino). While on duty, supervises and directs surveillance and compliance personnel to ensure the successful completion of specified duties and other assigned tasks; reviews departmental logs and reports for completeness and accuracy and makes recommendations to the Commission and implements approved changes to address departmental needs, policy, procedures, and personnel. Performs all duties and responsibilities of Surveillance Operator I/II and Compliance Specialist, which include, but are not limited to: the monitoring of Casino activities, customers, employees, transactions and reporting requirements to ensure compliance with Federal, State and Tribal gaming laws and regulations; investigate and report deficiencies or violations and conducts follow-up to ensure implementation of appropriate corrective action; provides technical support for the functionality and maintenance of the surveillance system (including camera placements, preventative maintenance, installs and adjustments); to proactively provide and maintain covert surveillance operations to protect the employees, guests, and assets of the Casino and other Elk Valley Rancheria, California owned premises; and performs all duties to ensure compliance with all applicable company, Tribal, State and/or Federal regulations, standards, policies and/or procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Duties may be added, changed or deleted at the sole discretion of management:

• Assist the Commission with the oversight of surveillance and compliance personnel by providing on-site supervision, guidance and training.
• Makes recommendations to the Commission regarding department personnel, policy, practices, and procedures.
• Following approved policy and producers, performs surveillance, slot, bingo, card, licensing and other compliance tasks, reviews, and investigations.
• Utilize checklists, trainings, and available tools to ensure tasks are completed accurately and in a timely manner.
• Assist in the training of new surveillance and compliance personnel to meet departmental standards.
• Ensure approved moves, changes, improvements, and maintenance of the surveillance system are completed in a timely manner.
• Communicate the status of surveillance and compliance tasks and trainings with the Commission.
• Must be able to multi-task day-to-day duties and assigned tasks.
• Monitor shipping, receiving, testing, installation, relocation, removal, storage, etc. of gaming software/devices for security and compliance with applicable laws and regulations. Ensure accurate records are maintained on same.
• Maintain control over access to sensitive areas of gaming devices.
• Assists with monitoring table games and drops for compliance.
• Assist with monitoring count room activities for compliance.
• Works closely with the Gaming Commissioners, Internal Auditor, Surveillance, Compliance, Background Investigators, as well as appropriate casino personnel in fulfilling responsibilities.
• Assists with ensuring that the casino fulfills all of its reporting requirements including but not limited to: Title 31, IRS, NIGC, State and Commission reports and assessments.
• Monitor applicable logs and inventory sheets.
• Observe and report suspicious activity, illegal deeds, violations or omissions of casino policy and procedures by employees, as well as the actions and behavior of customers through monitoring cameras located throughout the casino.
• Protect employees, customers, and assets of the Tribe located at the Casino and other properties by monitoring the premises to detect suspicious activities or disturbances, non-compliance or safety issues using closed circuit television monitoring.
• Attend staff meetings to exchange information; attend in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills.
• Provide written documentation in reports or logs; as required.
• Maintains accurate timekeeping for all work performed, following applicable company policy.
• Any other duties assigned by the Gaming Commission.

SUPERVISORY RESPONSIBILITIES

While on duty (on the clock), the Surveillance & Compliance Supervisor will provide direct onsite supervision to surveillance and compliance areas, duties, and personnel, reporting to the Gaming Commission. Working with other surveillance and compliance personnel, fulfills and completes required tasks and as assigned, initiates and completes approved departmental changes. Reports to the Commission regarding personnel and other departmental concerns, needs and status. Makes recommendations regarding and assists with staff evaluations, hirings, scheduling, performance, trainings and disciplinary processes. At all other times, surveillance and compliance staff report directly to the Gaming Commission.

The Surveillance & Compliance Supervisor does not replace the Gaming Commission’s roles and responsibilities regarding overall management of Surveillance and Compliance departments as specified in approved controls, regulation, and/or ordinance.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information.

Attendance/Punctuality – Is consistently at work and on time.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Customer Service - Manages difficult or emotional customer situations.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Interpersonal Skills - Maintains high level of confidentiality.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short-term goals.

Oral Communication-Listen and get clarification; Respond well to questions.

Organizational Support - Follows policies and procedures.

Problem Solving - Identifies and resolves problems in a timely manner.

Professionalism - Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Technical Skills - Shares expertise with others.

Written Communication - Writes clearly and informatively.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the requirements listed below that represent knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Meet Surveillance Operator Level II, Technical Operator and Compliance Specialist requirements and five (5) or more years of direct casino surveillance operations experience or two (2) or more years casino surveillance operations experience with three (3) or more years casino compliance/operations experience; or equivalent combined surveillance operations and casino compliance/operations experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write/email routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.

MATH SKILLS

Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.

REASONING ABILITY

Ability to handle practical problems and deal with multiple variables simultaneously. Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.

COMPUTER SKILLS

To perform this job successfully, an individual should have basic computer functions knowledge (e.g., copy, paste, save, etc.) and a working knowledge of Microsoft Office Word, Microsoft Excel and Microsoft Outlook. Must type at a minimum of 30 words per minute. Basic knowledge of computer networking and compliance requirements.

CERTIFICATES, LICENSES, & REGISTRATIONS

Must qualify for and maintain an Elk Valley Rancheria Gaming license. Must maintain applicable qualifications and/or certifications to use company vehicles, ladders, lifts, and hand tools.

The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, sexual harassment prevention, prevention and managing computer related injuries, driving safety, safety orientation, hazard communication, cyber security, bloodborne pathogens, office safety and office ergonomics.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; and speak; listen; and write/type. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must have the ability to lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds. Using ladders/lifts is required for normal job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodation may be made, but the employee must be able to see and hear adequately to ensure that the requirements of this position can be fully met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Must be able to work under stressful situations. Drug and Alcohol-free workplace.

Must be able to work in a smoke-filled environment.