Client Support Specialist - Billing in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Specialist - Billing based in the United States.

This role is focused on delivering high-quality client support within a healthcare billing environment, ensuring smooth resolution of billing inquiries and account-related issues.
You will act as a key liaison between clients and internal billing teams, helping to clarify payment status, resolve claims issues, and support accurate billing processes.
The position requires strong attention to detail and the ability to manage multiple client cases with urgency and accuracy in a fast-paced support setting.
You will collaborate closely with provider support, technical teams, and customer success to troubleshoot issues and improve the overall client experience.
This role plays an important part in ensuring clients can access care without administrative or billing-related barriers.
You will also contribute to continuous improvement efforts by identifying system issues and supporting process enhancements.
It is a highly client-focused position where empathy, clarity, and operational precision are essential.

Support billing operations and client communication to ensure accurate, timely resolution of inquiries and issues:

• Act as the primary billing liaison between clients and internal teams, responding to inquiries via phone and email.
• Investigate and follow up on returned claims, payment issues, and billing discrepancies.
• Maintain clear communication with clients regarding billing status, payments, and account updates.
• Collaborate with billing, provider support, and customer success teams to resolve complex client cases.
• Troubleshoot account-related issues and support clients in accessing benefits and services.
• Identify and escalate system issues or bugs in partnership with technical teams to improve user experience.
• Ensure accurate documentation and tracking of client interactions and case resolutions.
• Work within scheduled shifts, including holidays, while maintaining service quality and responsiveness.

The ideal candidate has healthcare billing experience and strong communication and problem-solving skills in a client-facing environment:

• 1+ year of experience in healthcare billing or customer service roles.
• Experience with medical billing processes such as EOB interpretation, payment posting, or bank reconciliation is preferred.
• Familiarity with healthcare systems and billing workflows is a plus.
• Experience using support or CRM tools such as Zendesk, Salesforce, or JIRA is an advantage.
• Strong attention to detail and ability to manage multiple cases accurately.
• Excellent written and verbal communication skills.
• Ability to work independently while maintaining a collaborative, client-focused mindset.
• Strong problem-solving skills with a sense of urgency and accountability.

• Competitive hourly rate: $26/hour.
• Comprehensive healthcare coverage (medical, dental, vision, disability, and life insurance).
• Paid time off including vacation, sick leave, holidays, and parental leave.
• 401(k) retirement savings plan.
• Access to mental health and coaching services as part of employee wellbeing programs.
• Monthly tech allowance and additional workplace stipends.
• Flexible, remote-first work environment with structured scheduling.
• Employee wellbeing initiatives, community activities, and engagement programs.