Patient Care Coordinator | Patient Experience & Growth in Mason, Michigan at Peak Performance Physical Therapy

At Peak Performance Physical Therapy, your work matters to your patients, your team, and your future. We’re committed to helping you reach your highest potential through mentorship, collaboration, and a culture built on compassion and excellence.

Our story began with a simple belief: when people feel supported, they thrive. As part of a family of clinics dedicated to professional growth, clinical excellence, and real human connection, we foster an environment where you’re valued, encouraged, and empowered to do meaningful work daily.

Our mission is to help people move freely, feel better, and live fully. Every member of our team contributes to breaking down barriers to care through prevention, education, and long-term recovery strategies. If you’re passionate about making a real difference, you’ll feel at home here.

The Patient Care Coordinator is more than the person at the front desk.

You are the first and last impression patients have of Peak Performance Physical Therapy. You set the tone, build trust, keep the clinic running efficiently, and help patients take the next step toward achieving their health goals.

This role is ideal for someone who loves connecting with people, solving problems, and making a measurable impact every day. You’ll combine customer service, organization, communication, and business awareness to create an exceptional experience for patients while helping the clinic achieve its goals.

If you enjoy building relationships, staying busy, and being part of a team that is committed to improving people's lives, this role is for you.

• Welcome patients and create a positive, professional, and memorable experience from the first interaction.
• Build relationships with patients by listening, answering questions, and providing guidance throughout their care journey.
• Educate patients on available services, programs, and treatment options that support their goals.
• Address concerns quickly and professionally to maintain patient trust and satisfaction.

• Manage scheduling to maximize provider productivity and ensure patients receive timely care.
• Reduce cancellations and no-shows through proactive appointment management.
• Help convert referrals into scheduled evaluations by creating a seamless patient experience.
• Support clinic growth by identifying opportunities to better serve patients through additional services and programs.

• Maintain accurate patient, insurance, billing, and demographic information.
• Collect payments accurately and professionally.
• Support daily clinic operations through organization, communication, and follow-through.
• Maintain compliance with HIPAA, payer requirements, and company policies.

• Educate patients, referral partners, and community members about our services.
• Communicate the value of physical therapy and available programs.
• Serve as an ambassador for the Peak Performance brand.

This role is built for someone who enjoys being around people and takes pride in creating great experiences.

You are someone who:

• Takes ownership and follows through.
• Enjoys helping people and solving problems.
• Can balance multiple priorities in a fast-paced environment.
• Communicates confidently and professionally.
• Is comfortable discussing services and helping patients understand their options.
• Looks for ways to improve rather than waiting to be told what to do.

If you're looking for a quiet administrative role where you simply complete tasks, this may not be the right fit.

If you want to make an impact, grow your skills, and be a key part of a high-performing healthcare team, we'd love to meet you.