Physical Therapy Program Coordinator in Lakeport, California at LAKE COUNTY TRIBAL HEALTH

TITLE: PHYSICAL THERAPY PROGRAM COORDINATOR
DEPARTMENT: MEDICAL
SUPERVISED BY: DIRECTOR OF NURSING
CLASSIFICATION: FULL-TIME EXEMPT

POSITION SUMMARY: The Physical Therapy Program Coordinator is responsible for the administrative, operational, and programmatic oversight of the physical therapy program. This role supports the delivery of high-quality rehabilitative services by coordinating daily operations, optimizing workflows, ensuring regulatory compliance, and facilitating collaboration among providers, staff, patients, and external partners. The Program Coordinator serves as a key resource in advancing program goals, improving patient access, and supporting quality and performance initiatives.

ESSENTIAL JOB FUNCTIONS:
•Program Operations and Administration: Coordinate the day-to-day operations of the physical therapy program to ensure efficient, effective service delivery. Develop, implement, and maintain program workflows, policies, and procedures. Monitor program performance, patient access, and operational metrics; recommend and implement improvements. Support strategic planning, program development, and service expansion initiatives. Prepare reports, presentations, and other program-related documentation.

•Scheduling and Care Coordination: Oversee patient scheduling processes to optimize provider productivity and patient access. Coordinate referrals, authorizations, and communication with internal departments and external partners. Facilitate continuity of care by supporting interdisciplinary collaboration among clinical teams. Address scheduling issues, patient concerns, and operational barriers in a timely manner.

•Compliance and Quality Improvement: Ensure compliance with applicable federal, state, accreditation, and organizational standards. Assist with audits, regulatory surveys, and documentation reviews.

•Participate in quality improvement, patient safety, and risk management initiatives. Monitor adherence to clinical and administrative policies and recommend corrective actions as needed.

•Staff Support and Training: Provide administrative support to physical therapists and rehabilitation staff. Assist with onboarding, orientation, and ongoing training of program personnel. Support staff scheduling, timekeeping, and coordination of departmental meetings. Foster a collaborative, patient-centered, and service-oriented work environment.

•Financial and Resource Management: Monitor program budgets, supplies, and resource utilization. Assist with forecasting staffing, equipment, and operational needs. Support revenue cycle processes, including charge capture, authorization tracking, and reimbursement optimization. Identify opportunities for cost containment and operational efficiency.

•Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES:
•Bachelor's degree in Healthcare Administration, Business Administration, Physical Therapy, or a related field required. In lieu of a bachelor's degree, a minimum of five (5) years of progressively responsible experience in healthcare operations, rehabilitation services, or program coordination may be considered.

•Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.

•Proficiency in electronic medical record systems and Microsoft Office Suite.

•Ability to prioritize tasks, manage time efficiently, and work independently as well as part of a team.

•Compassionate and empathetic approach to patient care, with a commitment to promoting patient safety and well-being.

•All LCTHC employees are expected to:
-Provide the highest possible level of service to clients;
-Promote teamwork and cooperative effort among employees;
-Maintain safe practices; and
-Abide by the LCTHC policies and procedures as they may from time to time be updated.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Sitting / Mobility: Approximately 70% of time is spent working at a desk. Balance of time (approximately 30%) is spent moving around work areas. Communication: Ability to effectively communicate with co-workers, Board members, members of outside agencies, in person, by telephone, and by email. Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork. Lifting / Carrying: Ability to occasionally lift and/or move objects weighing no more than 25 pounds. Stooping / Kneeling: Ability to access files/stock supplies in low cabinets and shelves. Reaching / Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies. Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. Work is performed in an office/clinic environment; continuous contact with other staff and the public.

INDIAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Lake County Tribal Health Consortium, Inc. adheres to all provisions of the Equal Employment Opportunities Act.
NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT: LCTHC is committed to maintaining a drug free and alcohol free workplace. LCTHC believes that a healthy, productive workforce free from the effects of drugs is very important to all employees and patients. Substance abuse is incompatible with the health, safety, efficiency and the success of LCTHC.
Employees who are under the influence compromise LCTHC’S interests, endanger their own and the health and safety of others and can cause a number of other work-related problems. As a condition of employment, each applicant receiving a job offer from LCTHC must take and pass a required drug screen test.

HIPAA Health Insurance Portability and Accountability:
This act was enacted to deal with three main areas with regard to patient information.

•Security of health information

•Standards of electronic transactions

•Privacy of individually identifiable health information

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
Lake County Tribal Health is an At-Will Employer. Either the employee or LCTHC can terminate the employment at will, without advance notice, at any time, with or without cause.