Shift Lead / Key Holder in Stamford, Connecticut at Robeks

QualificationsWEEKEND AVAILABILITY A MUST•At least six months of restaurant management experience, or one year of retail management experience•Experience running a restaurant shift without supervision•General restaurant or retail knowledge•Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)•Knowledge of federal, state, and local health and safety laws and regulations•Basic computer, math, and reading skills•Effective verbal and written communication skills•Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills•Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditionsResponsibilities•Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift•Train, manage, direct, coach, lead, and assign employees during shift•Lead and manage operations during shift to provide an optimal guest experience•Manage staffing levels during shift•Perform opening and/or closing duties•Handle and properly escalate guest issues/concerns during shift•Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service•Assist with preparation and maintenance of records•Comply with and enforce all company policies, procedures, and operational standards•Ensure compliance with all applicable federal, state, and local laws•Perform all station duties as necessary during shift to meet operational standards•Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment – pursuant to operational standards•Regular attendance•Move and stock food product weighing up to 50 pounds•Perform other job-related duties as assigned or required•Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays Robeks is a smoothie franchise chain headquartered in Los Angeles, California, USA. Founded in 1996 by David Robertson, a former investment banker, as of January 2021, the company has 83 franchise locations. This location and Stamford are part of the same franchise.Fun. Flexibility. Growth! Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.Duties & Responsibilities:Take customer food orders, enter order information into the point-of-sale terminal and accurately process payments Provide outstanding hospitality and service to all guestsMaintain solid product knowledge to answer questions and make order suggestions.Maintain a safe and clean working environment by complying with procedures, rules, and regulations.Contribute to team efforts by accomplishing related results as neededResolve customer complaints provide relevant information